8 crucial activities to maintain the ISO 20000-based SMS after the certification audit
Branimir Valentic
It would be wrong to claim that implementing an ISO 20000-based Service Management System (SMS) is an easy job. Quite...
It would be wrong to claim that implementing an ISO 20000-based Service Management System (SMS) is an easy job. Quite the contrary – it could be quite a complex project. But, implementing the SMS is...
Improvements in ISO 20000 vs. CSI in ITIL
Everything can be better; both ISO 20000 and ITIL are aware of and strongly promote this fact. Take it to...
Everything can be better; both ISO 20000 and ITIL are aware of and strongly promote this fact. Take it to your personal level. How many details in your personal or professional life have you already...
ITIL Service Operations – From development to maintenance without headaches
I agree that it’s not easy to finish the development of a new service or implement significant change to an...
I agree that it’s not easy to finish the development of a new service or implement significant change to an existing one. But, once you are finished and ready to go live, i.e., enter the...
