Is ITIL applicable for small companies as well?
Branimir Valentic
Often, during discussions or ITIL trainings, arguments are heard about ITIL implementation. And there is a pattern in such conversation –...
Often, during discussions or ITIL trainings, arguments are heard about ITIL implementation. And there is a pattern in such conversation – for what kind of organizations is ITIL suited? What kind of organizations implement ITIL –...
ITIL Incident Management benefits – Simple explanation for your top management
It’s hard to live and work with top management. Either they are in a good mood and willing to discuss...
It’s hard to live and work with top management. Either they are in a good mood and willing to discuss every topic, or you had better avoid any communication. From my experience, you should invest...
ITIL Service Charter – From Strategy to Design in Service Portfolio Management
Neven Zitek
The ITIL Service Charter is authorization for the design of a new or substantially changed service against which Service Design...
The ITIL Service Charter is authorization for the design of a new or substantially changed service against which Service Design progress is measured. As mentioned on numerous occasions, most IT organizations run their daily routine...
How to coordinate the design and transition of services according to ITIL
Imagine designing a new generic service, such as e-mail, for example. Even before we start designing the service, we’d need...
Imagine designing a new generic service, such as e-mail, for example. Even before we start designing the service, we’d need to find out how it will be used and for what type of communication (internal,...
ITIL Risk response measures and recovery options from catastrophic events
IT Service Continuity is one of those ITIL chapters that emphasizes the strong relationship between business needs (and requirements) and the...
IT Service Continuity is one of those ITIL chapters that emphasizes the strong relationship between business needs (and requirements) and the IT service provider, because once a worst-case scenario happens – everything after that will either...
5 excuses why IT organizations avoid ITIL implementation
In my line of work, even in this day and age I come across many IT organizations that don’t follow...
In my line of work, even in this day and age I come across many IT organizations that don’t follow any ITSM guidelines or principles. With a long history and widespread adoption within the industry,...
