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ITIL CSI 7-step improvement process: How to analyze and present findings
So far, we’ve established the purpose of the ITIL CSI 7-step improvement process (you can catch up by reading the...
So far, we’ve established the purpose of the ITIL CSI 7-step improvement process (you can catch up by reading the following article if you haven’t already: ITIL CSI 7-step improvement process: What is it all...
ITIL CSI 7-step improvement process: Start gathering the data
Within the previous article ITIL CSI 7-step improvement process: What is it all about? we gave general information regarding the core...
Within the previous article ITIL CSI 7-step improvement process: What is it all about? we gave general information regarding the core of the ITIL CSI: 7-step improvement process. In my honest opinion, this process is the main...
ITIL CSI 7-step improvement process: What is it all about?
The core purpose of IT Service Management (ITSM) is to provide the best possible services for the lowest possible cost, while...
The core purpose of IT Service Management (ITSM) is to provide the best possible services for the lowest possible cost, while providing value to customers. But, while ITSM-oriented organizations generally can cope with the concept of...
Which roles do you need for ITIL Service Operation?
Service Operation processes, according to ITIL, are the most exposed processes of all. Why is that? It’s because Service Operation...
Service Operation processes, according to ITIL, are the most exposed processes of all. Why is that? It’s because Service Operation is where your services are exposed to and used by your users and customers.  You...
ITIL – Change Evaluation Process
Within the ITIL service management framework, everything is considered to be a change – whether we add new users and user...
Within the ITIL service management framework, everything is considered to be a change – whether we add new users and user groups (standard change), or introduce new equipment and services to the existing environment (normal change)....
ITIL Service Portfolio Management Process Overview
As was mentioned in the previous article Service Portfolio Management – Services, where do they come from?, the main task...
As was mentioned in the previous article Service Portfolio Management – Services, where do they come from?, the main task of the Service portfolio management process is to provide a set of tools for assessing...