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Infographic: ISO 20000:2011 vs. ISO 20000:2018 revision – What has changed
A lot of companies that have implemented ISO 20000 are worried about the new changes to this standard. But, at...
A lot of companies that have implemented ISO 20000 are worried about the new changes to this standard. But, at the same time, a lot of people were waiting for a new version, because it...
How to create an ISO 20000 internal audit checklist
Implementation and management of an ISO 20000-based Service Management System (SMS) has many challenges. But, sooner or later, organizations overcome...
Implementation and management of an ISO 20000-based Service Management System (SMS) has many challenges. But, sooner or later, organizations overcome them. One element of the SMS that companies must always keep their eyes on is...