Overview of ISO 20000:2018 structure and requirements
Hugh Shepherd
The ISO 20000:2018 standard provides organizations with a set of requirements for establishing, implementing, maintaining and continually improving a service...
The ISO 20000:2018 standard provides organizations with a set of requirements for establishing, implementing, maintaining and continually improving a service management system (SMS). Organizations can utilize the guidance in this standard as a framework on...
ITIL 3 vs. ITIL 4 – What has changed and what is new?
ITIL is a well-established IT Service Management (ITSM) framework used globally. Since its introduction, Information Technology (IT) has become a...
ITIL is a well-established IT Service Management (ITSM) framework used globally. Since its introduction, Information Technology (IT) has become a major part of modern business strategy, and digital transformation has introduced new business models that...
Infographic: ISO 20000:2011 vs. ISO 20000:2018 revision – What has changed
Antonio Jose Segovia
A lot of companies that have implemented ISO 20000 are worried about the new changes to this standard. But, at...
A lot of companies that have implemented ISO 20000 are worried about the new changes to this standard. But, at the same time, a lot of people were waiting for a new version, because it...
