ISO-20000-ITIL-blog

Tag: “SMS”

Similarities and differences between ISO 27001 and ISO 20000
When I talk to my customers, we often talk about implementation of various ISO standards, and I often hear that...
When I talk to my customers, we often talk about implementation of various ISO standards, and I often hear that ISO 20000 and ISO 27001 are strongly related, they have much in common and, if...
What are the content and purpose of the ISO 20000 SMS Plan?
Most probably, you have heard the saying that every journey begins with one first step. If you are implementing an ISO...
Most probably, you have heard the saying that every journey begins with one first step. If you are implementing an ISO 20000-based Service Management System (SMS), the first step (or, certainly, one of the first) would...
7 effective strategies to gain employee buy-in for ISO 20000 implementation
Every change in someone’s life causes stress, be it in private life or in business. But, if you really need...
Every change in someone’s life causes stress, be it in private life or in business. But, if you really need to do something, it’s important that the people involved cooperate. That’s also valid for Service...
8 crucial activities to maintain the ISO 20000-based SMS after the certification audit
It would be wrong to claim that implementing an ISO 20000-based Service Management System (SMS) is an easy job. Quite...
It would be wrong to claim that implementing an ISO 20000-based Service Management System (SMS) is an easy job. Quite the contrary – it could be quite a complex project. But, implementing the SMS is...
What resources are needed to maintain your ISO 20000-based SMS?
Most implementations (whether they be something in your private life or in your professional one) begin with an idea. Actually,...
Most implementations (whether they be something in your private life or in your professional one) begin with an idea. Actually, a good idea can be an important distinguishing factor for a successful implementation. But, experience...
SMS Policy – How to create it according to ISO 20000
Topics like management and strategy have a special “place” in IT, but pretty often – they don’t belong among anyone’s...
Topics like management and strategy have a special “place” in IT, but pretty often – they don’t belong among anyone’s favorite topics. Sure, management of the IT organization is deeply involved in the above-mentioned topics,...