How much does ISO 20000 implementation cost?
Branimir Valentic
Starting any project can’t go without many questions asked. ISO 20000 is not an exception. One of the mandatory questions, and...
Starting any project can’t go without many questions asked. ISO 20000 is not an exception. One of the mandatory questions, and among the first ones to ask, is – “How much does it cost?” Management is...
Does ISO 20000 guarantee excellence in IT service delivery?
It’s easy to talk to the people who are familiar with ISO standards, i.e., their purpose and pros & cons...
It’s easy to talk to the people who are familiar with ISO standards, i.e., their purpose and pros & cons of the implementation. But, let’s be honest – such people are the minority. There are...
What’s needed for successful ISO 20000 certification of your company?
Once you decide to implement ISO 20000, the focus is on the certification date (which is, most probably, the most critical...
Once you decide to implement ISO 20000, the focus is on the certification date (which is, most probably, the most critical moment in the ISO 20000 implementation lifecycle). For that milestone your SMS (Service Management System) has...
What are the most common ISO 20000 implementation myths?
Whenever we talk about ISO 20000 implementation, we usually discuss its many benefits. Well, that’s correct and there is nothing wrong...
Whenever we talk about ISO 20000 implementation, we usually discuss its many benefits. Well, that’s correct and there is nothing wrong with that. But, the point is that there are, maybe, even more obstacles, which people...
5 key benefits of ISO 20000 implementation
I agree with all of you who claim that implementation of ISO/IEC 20000 is a complex task. But, see it...
I agree with all of you who claim that implementation of ISO/IEC 20000 is a complex task. But, see it from the positive side – at least you have a concrete goal. Yes, there will...
How to define the scope of the SMS in ISO 20000
So, you have decided to prove your excellence in IT Service Management (ITSM) by implementing ISO 20000. Fair enough. And,...
So, you have decided to prove your excellence in IT Service Management (ITSM) by implementing ISO 20000. Fair enough. And, then the headache starts. Let’s assume you already have ISO 9001 or ISO 27001 in place, and...
