ISO-20000-ITIL-blog

Tag: “structure”

Overview of ISO 20000:2018 structure and requirements
The ISO 20000:2018 standard provides organizations with a set of requirements for establishing, implementing, maintaining and continually improving a service...
The ISO 20000:2018 standard provides organizations with a set of requirements for establishing, implementing, maintaining and continually improving a service management system (SMS). Organizations can utilize the guidance in this standard as a framework on...
How to structure ISO 20000 documentation
Many people identify ISO standards with a bunch of documents. Well, I have to admit that I understand that concern....
Many people identify ISO standards with a bunch of documents. Well, I have to admit that I understand that concern. If you just started reading the ISO 20000 standard’s requirements, it may seems that you...