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ITIL Underpinning Contract vs. ISO 20000 Supplier Contract – Similarities and differences
Most of the clients I work with are focused on their customers and the services they deliver to them. Accordingly,...
Most of the clients I work with are focused on their customers and the services they deliver to them. Accordingly, I always receive a bunch of questions related to the Service Level Agreement (SLA; i.e.,...
ISO 20000 Supplier Management – You lead the game
Sometimes, you can’t do everything alone. As this is valid in life, generally, so it’s valid in managing IT services....
Sometimes, you can’t do everything alone. As this is valid in life, generally, so it’s valid in managing IT services. There are some parts of the service where you need someone to help you with...
If anything shouldn’t be taken for granted… it’s Information Security Management
It was one of our usual off-the-record discussions when I spoke with network admin and asked about the regular password...
It was one of our usual off-the-record discussions when I spoke with network admin and asked about the regular password change set up on the system.  And, the answer included words like “my opinion,” “my...
ITIL Supplier management – the third party you depend on
According to my personal experience, anything that touches any part of IT infrastructure, or is even placed in close proximity...
According to my personal experience, anything that touches any part of IT infrastructure, or is even placed in close proximity to IT infrastructure, becomes the responsibility of IT. That last part is a joke, of...
Taking care of relationships with ISO 20000
On occasion, you probably have thought about the complexity of personal relationships (with friends, with your family, with your spouse),...
On occasion, you probably have thought about the complexity of personal relationships (with friends, with your family, with your spouse), but have you thought about the complexity that exists in business relationships? The elements involved...