ISO-20000-ITIL-blog

Tag: “Technical Management”

ITIL Technical and Application Management – where to find experts throughout the lifecycle
Maybe, it will sound challenging, but it’s easier to setup the processes and functions in your IT Service Management (ITSM)...
Maybe, it will sound challenging, but it’s easier to setup the processes and functions in your IT Service Management (ITSM) organization than to manage them in the real life. ITIL provides you with a lot of...
Which roles do you need for ITIL Service Operation?
Service Operation processes, according to ITIL, are the most exposed processes of all. Why is that? It’s because Service Operation...
Service Operation processes, according to ITIL, are the most exposed processes of all. Why is that? It’s because Service Operation is where your services are exposed to and used by your users and customers.  You...