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Free ISO 20000 Gap Analysis Tool

Find out your level of compliance with ISO 20000

 

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SERVICE MANAGEMENT SYSTEM (SMS)
















INCIDENT AND SERVICE REQUEST MANAGEMENT








PROBLEM MANAGEMENT






CONFIGURATION MANAGEMENT









CHANGE MANAGEMENT













RELEASE AND DEPLOYMENT MANAGEMENT











DESIGN AND TRANSITION OF NEW OR CHANGED SERVICES










SERVICE LEVEL MANAGEMENT










against service targets at planned intervals?


SERVICE REPORTING



SERVICE CONTINUITY AND AVAILABILITY MANAGEMENT










BUDGETING AND ACCOUNTING FOR SERVICES





CAPACITY MANAGEMENT









INFORMATION SECURITY MANAGEMENT









BUSINESS RELATIONSHIP MANAGEMENT












SUPPLIER MANAGEMENT









[To see a complete report of your inputs, please open all the processes that you entered.]
REPORT
PROCESS
Score
Readiness
SERVICE MANAGEMENT SYSTEM
INCIDENT AND SERVICE REQUEST MANAGEMENT
PROBLEM MANAGEMENT
CONFIGURATION MANAGEMENT
CHANGE MANAGEMENT
RELEASE AND DEPLOYMENT MANAGEMENT
DESIGN AND TRANSITION OF NEW OR CHANGED SERVICES
SERVICE LEVEL MANAGEMENT
SERVICE REPORTING
SERVICE CONTINUITY AND AVAILABILITY MANAGEMENT
BUDGETING AND ACCOUNTING FOR SERVICES
CAPACITY MANAGEMENT
INFORMATION SECURITY MANAGEMENT
BUSINESS RELATIONSHIP MANAGEMENT
SUPPLIER MANAGEMENT
NOTE: Results presented in this report do not imply readiness for ISO 20000 certification. It gives you an overview regarding where the most weak points are. For ISO 20000 readiness, all requirements specified in ISO 20000-1 must be fulfilled.

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mmenu-branimir

Branimir Valentic
ITIL/ISO 20000 expert

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