Free ISO 20000 Gap Analysis Tool

Find out your level of compliance with ISO 20000

 

| Resume a previously saved form
Resume Later

In order to be able to resume this form later, please enter your email and choose a password.

* Please use a different unique password every time you are saving your progress and intend to resume later.

SERVICE MANAGEMENT SYSTEM (SMS)
















INCIDENT AND SERVICE REQUEST MANAGEMENT








PROBLEM MANAGEMENT






CONFIGURATION MANAGEMENT









CHANGE MANAGEMENT













RELEASE AND DEPLOYMENT MANAGEMENT











DESIGN AND TRANSITION OF NEW OR CHANGED SERVICES










SERVICE LEVEL MANAGEMENT










against service targets at planned intervals?


SERVICE REPORTING



SERVICE CONTINUITY AND AVAILABILITY MANAGEMENT










BUDGETING AND ACCOUNTING FOR SERVICES





CAPACITY MANAGEMENT









INFORMATION SECURITY MANAGEMENT









BUSINESS RELATIONSHIP MANAGEMENT












SUPPLIER MANAGEMENT









[To see a complete report of your inputs, please open all the processes that you entered.]
REPORT
PROCESS
Score
Readiness
SERVICE MANAGEMENT SYSTEM
INCIDENT AND SERVICE REQUEST MANAGEMENT
PROBLEM MANAGEMENT
CONFIGURATION MANAGEMENT
CHANGE MANAGEMENT
RELEASE AND DEPLOYMENT MANAGEMENT
DESIGN AND TRANSITION OF NEW OR CHANGED SERVICES
SERVICE LEVEL MANAGEMENT
SERVICE REPORTING
SERVICE CONTINUITY AND AVAILABILITY MANAGEMENT
BUDGETING AND ACCOUNTING FOR SERVICES
CAPACITY MANAGEMENT
INFORMATION SECURITY MANAGEMENT
BUSINESS RELATIONSHIP MANAGEMENT
SUPPLIER MANAGEMENT
NOTE: Results presented in this report do not imply readiness for ISO 20000 certification. It gives you an overview regarding where the most weak points are. For ISO 20000 readiness, all requirements specified in ISO 20000-1 must be fulfilled.

NOTE: Please open all the elements that you want to be emailed to you.

[The results will be sent to entered e-mail address]

For more information on what personal data we collect, why we need it, what we do with it, how long we keep it, and what your rights are, see this Privacy Notice.

mmenu-branimir

Branimir Valentic
Lead ISO 20000 expert

Have any question about any step?

Talk with our consultants for free

SCHEDULE FREE CONSULTATION