Get 30% off on toolkits, course exams, and books.
Limited-time offer – ends May 26, 2022
Use promo code:

Free webinar – ITIL Incident Management Process Demystified

Presenter (in English): Branimir Valentic

Branimir Valentic
This webinar will help you understand the most important activities of Incident Management according to ITIL, and how to implement the process.

Language: English

Format: Recorded webinar

Duration: 59m 8s


You may unsubscribe at any time.

For more information on what personal data we collect, why we need it, what we do with it, how long we keep it, and what are your rights, see this Privacy Notice.

Register for this webinar to learn:

  • What is the Incident Management process according to ITIL?
  • What are the activities within the scope of the process?
  • What is the logical structure of the activities?
  • Which roles are important for the process?
  • How to explain the benefits of the implementation to your management

Target audience:

This training is designed for professionals with little or no experience in ITIL, including:

  • IT Service Management professionals
  • IT managers
  • Everyone involved in delivering and/or supporting IT services
  • Members of top management responsible for IT
  • IT Service Management consultants

Presented by: Branimir Valentic

branimir-valenticBranimir Valentic is the author of the ITIL and ISO 20000 toolkits at 20000Academy. He has extensive experience in IT Service Management (consultancy, training, and tools), IT governance (training and consulting), Project Management, and consultancy in IT and telecommunication. In his consultancy career he works with clients from various branches.

He holds the following certificates: ITIL Expert, ISO 20000, ISMS Lead Auditor, and PRINCE2.

Related Frequently Asked Questions

In which language are the webinars delivered?

Live online trainings via webinars are currently delivered in English only. However, we plan to deliver some of the trainings in other languages, too.

Are these trainings held in person, at a specific venue?

No, all our live online trainings are delivered through Internet only, via webinars. Webinars enable you to experience both audio and video presentation from our presenter/trainer.

What do I need to watch the webinars on Demand (recording of live online streaming)?

You just need your computer with a browser - webinar recordings can be watched as any other video on the internet, e.g. on YouTube.

How many times can I watch the webinar recordings?

The number of views is not limited - you can watch the recordings as many times you wish.

Learn more about the 20000Academy

20000Academy is one of the Academies of Advisera.com. Advisera specializes in helping organizations implement top international standards and frameworks such as EU GDPR, ISO 27001, ISO 9001, ISO 13485, ISO 14001, ISO 45001, IATF 16949, ISO/IEC 17025, AS9100, and ISO 20000. Over the years, Advisera has become a global leader in the provision of web-based training and documentation developed by the leading experts.

Our products are of best-in-class quality. With a proven performance record of successful implementations in more than 100 countries, our world-class customer support ensures success. Read more about the 20000Academy here.

100% Secure Online Billing

We use Secure Socket Layer (SSL) technology, the industry standard and among the best available today for secure online commerce transactions. All of your personal information, including credit card number, name, and address is encrypted so it cannot be read during transmission. You are protected by your credit card company in the case of a fraudulent transaction with any purchase.


AES-256bit SSL safe Privacy Policy

Online payment services are provided by BlueSnap and 2Checkout.