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Free webinar – ITIL Service Catalogue from scratch

Presenter (in English): Branimir Valentic

Branimir Valentic
This webinar will help you understand the most important activities of Service Catalogue Management according to ITIL, and how to implement the process.

Upcoming Dates/Times:

Wednesday – October 31, 2018

9:00 AM Los Angeles time /
12:00 PM (noon) New York time /
4:00 PM (16:00) London time /
5:00 PM (17:00) Brussels time /
9:30 PM (21:30) Mumbai time

Duration: 1 hour / Convert to your time zone

Can’t make the date? Watch the recording here.

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Register for this webinar to learn:

  • What is the Service Catalogue Management process according to ITIL?
  • What are the important elements of the Service Catalogue?
  • What are the activities within the scope of the process?
  • What is the relation to other processes and functions in the service lifecycle?
  • Which roles are important for the process?
  • How to explain the benefits of the implementation to your management

What You Receive:

  • Training delivered by Branimir Valentic, one of the leading experts for ITIL and ISO 20000
  • Download of presentation deck
  • Access to webinar recording

Target Audience:

This training is designed for professionals with little or no experience in ITIL, including:

  • IT Service Management professionals
  • IT managers
  • Everyone involved in delivering and/or supporting IT services
  • Members of top management responsible for IT
  • IT Service Management consultants

About the training:

This live, interactive online training (via webinar) is designed to enable you to walk away with knowledge on how to structure the Service Catalogue Management process according to ITIL and how it could be applied inside your organization. This course offers compelling content, a downloadable presentation deck, and live engagement with an expert consultant with whom you can discuss how to resolve your specific implementation issues. You will experience the training right from your desk, eliminating travel costs and minimizing lost time away from your office.

Presented by: Branimir Valentic

branimir-valenticBranimir Valentic is the author of the ITIL and ISO 20000 toolkits at 20000Academy. He has extensive experience in IT Service Management (consultancy, training, and tools), IT governance (training and consulting), Project Management, and consultancy in IT and telecommunication. In his consultancy career he works with clients from various branches.

He holds the following certificates: ITIL Expert, ISO 20000, ISMS Lead Auditor, and PRINCE2.

Related Frequently Asked Questions

In which language are the webinars delivered?

Live online trainings via webinars are currently delivered in English only. However, we plan to deliver some of the trainings in other languages, too.

Are these trainings held in person, at a specific venue?

No, all our live online trainings are delivered through Internet only, via webinars. Webinars enable you to experience both audio and video presentation from our presenter/trainer.

What do I need to watch the webinars on Demand (recording of live online streaming)?

You just need your computer with a browser - webinar recordings can be watched as any other video on the internet, e.g. on YouTube.

How many times can I watch the webinar recordings?

The number of views is not limited - you can watch the recordings as many times you wish.

Learn more about the 20000Academy

 

20000Academy is one of the Academies of Advisera.com. Advisera specializes in helping organizations implement top international standards and frameworks such as EU GDPR, ISO 27001, ISO 9001, ISO 13485, ISO 14001, ISO 45001, IATF 16949, AS9100, ISO 20000 and ITIL. Over the years, Advisera has become a global leader in the provision of web-based training and documentation for ISO 27001 (information security management) and ISO 22301 (business continuity management).

Our products are of best-in-class quality. With a proven performance record of successful implementations in more than 100 countries, our world-class customer support ensures success. Read more about the 20000Academy here.

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