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ISO 9001 Blog

John Nolan

The benefits of ISO 9001 implementation in the call center industry

Over the last 10 years, call centers have become a large part of how we communicate with many organizations. Whether household utilities, personal banking, tax issues, or even dealing with federal or local government, the likelihood is that you will be put through a call center to have your problem …

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Mark Hammar

Using Competence, Training and Awareness to Replace Documentation in your QMS

Have you wondered how to reduce the amount of documentation in your Quality Management System, while making sure that key information is still maintained? Fortunately, Section 6.2.2 of ISO9001:2008 gives you this flexibility and identifies three areas where this can be accomplished with the application of the human resources components …

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