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ISO 9001 Blog

John Nolan

Where does quality management / ISO 9001 fit into your organization?

ISO 9001 is the premier business standard used to facilitate the satisfaction of customers through effective operation of a Quality Management System. More than 1.5 million certificates were awarded in 2015 (source: https://www.iso.org/the-iso-survey.html), which represented a 3% increase over the previous year; therefore, ISO 9001 continues to grow in importance …

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John Nolan

Would construction companies benefit from ISO 9001?

In 2014 the US government calculated that 10% of its total fiscal market was attributed to the construction and building industry. Given the value of this sector to the greater economy, there are several accreditation schemes available to companies working in this field, but these can vary greatly from region …

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John Nolan

The benefits of ISO 9001 implementation in the call center industry

Over the last 10 years, call centers have become a large part of how we communicate with many organizations. Whether household utilities, personal banking, tax issues, or even dealing with federal or local government, the likelihood is that you will be put through a call center to have your problem …

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