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ISO 9001 Blog

John Nolan

Where does quality management / ISO 9001 fit into your organization?

ISO 9001 is the premier business standard used to facilitate the satisfaction of customers through effective operation of a Quality Management System. More than 1.5 million certificates were awarded in 2015 (source: https://www.iso.org/the-iso-survey.html), which represented a 3% increase over the previous year; therefore, ISO 9001 continues to grow in importance …

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John Nolan

The benefits of ISO 9001 implementation in the call center industry

Over the last 10 years, call centers have become a large part of how we communicate with many organizations. Whether household utilities, personal banking, tax issues, or even dealing with federal or local government, the likelihood is that you will be put through a call center to have your problem …

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John Nolan

How SMEs can use ISO 9001 to grow their business

Achieving ISO 9001 accreditation is a milestone for any business, and given the work, man hours, and finance involved this is especially true for any SME (small to medium-sized enterprise). Whatever the reasons for seeking compliance and certification, many smaller organizations fail to capitalize on the potential benefits that ISO 9001 accreditation …

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