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ISO 9001 Blog

What are the biggest challenges while setting up an ISO 9001-based QMS, and how do you overcome them?

Implementing a formal QMS (Quality Management System) in an organization that doesn’t have one, but hopes to be ISO 9001 compliant or certified, presents a unique set of challenges. I recently advised an organization on such a project, and was surprised at the variety of challenges such a project presented to …

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The benefits of ISO 9001 implementation in the call center industry

Over the last 10 years, call centers have become a large part of how we communicate with many organizations. Whether household utilities, personal banking, tax issues, or even dealing with federal or local government, the likelihood is that you will be put through a call center to have your problem …

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Using ISO 9001 to win public tenders – A guide for SMEs

SMEs (small and medium-sized enterprises) are in a better position to win major public tenders than ever before. As public service and government organizations look to save money and encourage local trade, the trend is now to break down larger contracts into smaller chunks to allow SMEs to participate, thereby …

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ISO 9001:2015 benefits for manufacturing companies

Many organizations of varying types use ISO 9001:2015 as a recognized method of delivering customer satisfaction and controlling quality of product and service within their chosen sector. From huge organizations such as Richard Branson’s Virgin enterprise to local coffee shops, ISO 9001:2015 not only can be used to deliver improvements and help …

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How ISO 9001:2015 can improve your supply chain performance in the retail sector

The ISO 9001:2015 quality management standard is designed to be applied across many sectors in the business world, and if applied correctly, can bring many benefits to the overall performance of a business. One recent sector of ISO 9001:2015 “realization” and growth is the retail industry, which is a sector of business that …

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How the ISO 9001:2015 standard can help improve relationships with your customers

The ultimate aim of the ISO 9001:2015 standard is to enable a business to satisfy its customers effectively. It can be argued that all components of all clauses contribute toward providing your customer with a consistent and rewarding experience from your goods or services, but the standard deals with “customer satisfaction” directly. …

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10 steps to attract a major customer using ISO 9001:2015

Those who have worked with ISO 9001:2015 know it is a management system that is recognized and used worldwide, and while individual organizations utilize their QMS (Quality Management System) differently, accreditation to the standard nonetheless provides some sort of guarantee to the customer that certain processes and methodologies do exist within the …

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ISO 9001:2015 Annex A – What is it used for and why use it?

With the new 2015 version of ISO 9001, the structure of the requirements for a Quality Management System (QMS) have changed, as have some of the terminology and requirements. So, how can you better understand these changes? This will be important for you to ensure that any changes you make …

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ISO 9001:2015 process vs. procedure – Some practical examples

In a Quality Management System (QMS) there is a distinct difference between what is meant by a process and what is meant by a procedure, and confusing these two concepts can become a problem during your implementation of ISO 9001. In a previous article, Watch Your Language! Don’t confuse processes with …

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How to choose a project manager for your ISO 9001:2015 implementation

Implementation of ISO 9001:2015 is a complex undertaking that will affect all parts of your business. The implementation will require a lot of resources (mostly working hours and money), so the organization must ensure its success. The best way to ensure success of the implementation is to execute it as …

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Gaining employee buy-in for your ISO 9001:2015 implementation

Implementing an ISO 9001:2015 compliant Quality Management System (QMS) normally requires a lot of work from a lot of people within an organization, but one aspect that it is possible to overlook is the importance of employee engagement or “buy-in.” In the previous article How to comply with new leadership requirements in …

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Making the best out of ISO 9001 Quality Plan

The new version of ISO 9001 has a new approach to documents and records (see also New approach to document and record control in ISO 9001:2015) and this opportunity should definitely be seized. Without so many mandatory procedures as the previous version of the standard, requirements for documenting processes to …

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How to evaluate supplier performance according to ISO 9001:2015

In the ISO 9001:2015 standard, the requirement for an organization to establish criteria to assess, evaluate, and re-evaluate its suppliers will remain as it did in the previous version of the standard. The standard mentions that “criteria for selection, evaluation, and re-evaluation shall be established,” and that records shall be …

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How to make the transition from ISO 9001:2008 revision to the 2015 revision

The long-awaited new version of ISO 9001 is finally released, and many people are wondering about the next steps, and how to become compliant with the new version. ISO 9001:2015 is bringing some significant changes in concept and approach, but nothing we can’t handle. For an overview of changes, see …

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ISO 9001:2015 – The benefits of early implementation

The ISO 9001:2015 revision was released into the public domain on Tuesday, September 15, 2015. As part of the standard there is a three-year implementation period, which allows organizations aligned with the 2008 version to have surveillance audits against the 2008 standard, allowing up to September 2018 at maximum for the …

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