Case Study: Transitioning to ISO 9001:2015 in a large organization
Tomislav Stosic
The purpose of this case study is to enable the consultants and implementers to better understand the transition process from...
The purpose of this case study is to enable the consultants and implementers to better understand the transition process from ISO 9001:2008 to ISO 9001:2015 in large organizations, regarding some of the more ponderous changes...
The benefits of ISO 9001 implementation in the call center industry
John Nolan
Over the last 10 years, call centers have become a large part of how we communicate with many organizations. Whether...
Over the last 10 years, call centers have become a large part of how we communicate with many organizations. Whether household utilities, personal banking, tax issues, or even dealing with federal or local government, the...
