Overcoming the 3 key challenges of ISO 20000 implementation in SMEs
Branimir Valentic
Implementing an ISO 20000-based Service Management System (SMS) brings many changes to a company’s everyday life. It affects almost all...
Implementing an ISO 20000-based Service Management System (SMS) brings many changes to a company’s everyday life. It affects almost all employees involved in delivering IT services, as well as the services themselves. There are many...
7 effective strategies to gain employee buy-in for ISO 20000 implementation
Every change in someone’s life causes stress, be it in private life or in business. But, if you really need...
Every change in someone’s life causes stress, be it in private life or in business. But, if you really need to do something, it’s important that the people involved cooperate. That’s also valid for Service...
8 crucial activities to maintain the ISO 20000-based SMS after the certification audit
It would be wrong to claim that implementing an ISO 20000-based Service Management System (SMS) is an easy job. Quite...
It would be wrong to claim that implementing an ISO 20000-based Service Management System (SMS) is an easy job. Quite the contrary – it could be quite a complex project. But, implementing the SMS is...
Elements of testing and reporting of the ITIL/ISO 20000 IT Service Continuity Plan
As with many other situations in life, so it is in IT Service Management (ITSM) – no one asks too...
As with many other situations in life, so it is in IT Service Management (ITSM) – no one asks too many “What if?” questions until something actually happens. But, once it does – the company...
Tips and tricks for using the ITIL standard change mechanism
Every now and then, there is a need to make an easy, minor change. For instance, most people (be it...
Every now and then, there is a need to make an easy, minor change. For instance, most people (be it a user, or someone from the IT Service Management (ITSM) team) don’t consider resetting a...
What is the remediation procedure and back-out in the ITIL/ISO 20000 Change Management process?
Changes to IT services fall in the category of common activities. No matter how efficient the Change Management process is,...
Changes to IT services fall in the category of common activities. No matter how efficient the Change Management process is, it’s no secret that mistakes happen during change implementation. Some occur for good reason, while...
