ISO-20000-ITIL-blog

All posts by: Branimir Valentic

Defining roles and responsibilities for ISO 20000-based IT Service Management
If you’ve ever had a chance to run a project or an organizational unit, I’m sure you remember usual confusion...
If you’ve ever had a chance to run a project or an organizational unit, I’m sure you remember usual confusion with who is doing what. Many tasks need to be completed and a lot of...
What are the content and purpose of the ISO 20000 SMS Plan?
Most probably, you have heard the saying that every journey begins with one first step. If you are implementing an ISO...
Most probably, you have heard the saying that every journey begins with one first step. If you are implementing an ISO 20000-based Service Management System (SMS), the first step (or, certainly, one of the first) would...
Overcoming the 3 key challenges of ISO 20000 implementation in SMEs
Implementing an ISO 20000-based Service Management System (SMS) brings many changes to a company’s everyday life. It affects almost all...
Implementing an ISO 20000-based Service Management System (SMS) brings many changes to a company’s everyday life. It affects almost all employees involved in delivering IT services, as well as the services themselves. There are many...
7 effective strategies to gain employee buy-in for ISO 20000 implementation
Every change in someone’s life causes stress, be it in private life or in business. But, if you really need...
Every change in someone’s life causes stress, be it in private life or in business. But, if you really need to do something, it’s important that the people involved cooperate. That’s also valid for Service...
8 crucial activities to maintain the ISO 20000-based SMS after the certification audit
It would be wrong to claim that implementing an ISO 20000-based Service Management System (SMS) is an easy job. Quite...
It would be wrong to claim that implementing an ISO 20000-based Service Management System (SMS) is an easy job. Quite the contrary – it could be quite a complex project. But, implementing the SMS is...
Elements of testing and reporting of the ITIL/ISO 20000 IT Service Continuity Plan
As with many other situations in life, so it is in IT Service Management (ITSM) – no one asks too...
As with many other situations in life, so it is in IT Service Management (ITSM) – no one asks too many “What if?” questions until something actually happens. But, once it does – the company...