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What is an ITIL/ISO 20000 Release and Deployment Plan?
Maybe you have heard the proverb saying that preparation is half the battle. The same is true for release and...
Maybe you have heard the proverb saying that preparation is half the battle. The same is true for release and deployment of new service, or changes to existing service. The point is that the IT...
How to make your investment in ISO 20000/ITIL profitable
It’s not a secret that IT has become a very expensive “toy” these days. So, whatever you do in IT...
It’s not a secret that IT has become a very expensive “toy” these days. So, whatever you do in IT is put under a microscope, and everyone expects to see a return on this investment....
IT Service Continuity Plan – Why do you need it?
Most of the mid-size and large companies I work with have financial planning. That includes their monetary expenditures in the...
Most of the mid-size and large companies I work with have financial planning. That includes their monetary expenditures in the planning period (usually for the next 1-3 years), human resources, assets, projects, income … But,...
How personal certificates can help your company’s IT Service Management
Like with many segments in business, IT Service Management (ITSM) is not an excuse – knowledge of your people makes...
Like with many segments in business, IT Service Management (ITSM) is not an excuse – knowledge of your people makes a (significant) difference. I have seen, many times, companies that struggle with personal certificates for...
Do you need an IT Service Manager for ITIL/ISO 20000?
No matter whether you are implementing (some of) the ITIL processes/functions or an ISO 20000-based Service Management System (SMS), IT Service...
No matter whether you are implementing (some of) the ITIL processes/functions or an ISO 20000-based Service Management System (SMS), IT Service Management (ITSM) is a discipline that includes organizational capabilities that use available resources to deliver...
How to find clients for your ITIL/ISO 20000 consultancy
Although some people have excellent expert knowledge in the ITIL or ISO 20000 areas, that doesn’t guarantee that they will...
Although some people have excellent expert knowledge in the ITIL or ISO 20000 areas, that doesn’t guarantee that they will be successful in business. Why? It’s because if they don’t know how to sell those...