IT Governance – the basics
Neven Zitek
The term IT Governance is, at the moment, probably familiar only to those who work in large organizations, or are...
The term IT Governance is, at the moment, probably familiar only to those who work in large organizations, or are in contact with them. But it is a very important branch of corporate governance that...
List of ITSM Standards and Frameworks
First, let’s establish a clear difference between the terms “ITSM standard” and “ITSM framework”. Standards are sets of clearly defined...
First, let’s establish a clear difference between the terms “ITSM standard” and “ITSM framework”. Standards are sets of clearly defined and measurable rules and requirements that have to be met in order to consider something...
ITIL Intermediate – the next step into the ITIL world
Once you complete the first ITIL training and examination, the ITIL Foundation (if you haven’t, read the ITIL Foundation –...
Once you complete the first ITIL training and examination, the ITIL Foundation (if you haven’t, read the ITIL Foundation – all you need to know article), it is strongly recommended that you don’t attempt implementing ITIL...
ITIL Foundation – all you need to know
ITIL Foundation is a training course followed by an exam, which upon completion will award you the ITIL Foundation certificate,...
ITIL Foundation is a training course followed by an exam, which upon completion will award you the ITIL Foundation certificate, a valued asset in your personal and professional advancement. The first step into the IT...
SLAs, OLAs and UCs in ITIL and ISO 20000
I can’t declare myself to be a fan of contracts and other forms of written agreements. That doesn’t mean that...
I can’t declare myself to be a fan of contracts and other forms of written agreements. That doesn’t mean that I am against the idea of their existence. As most of you do, so do...
Service Improvement Plan – For the sake of improvements
One of the consequences of the progress in technology and applications development is that services are gaining in complexity. So...
One of the consequences of the progress in technology and applications development is that services are gaining in complexity. So is IT Service Management. IT Service Management (according to ITIL) encompasses altogether 26 processes and...
