Service Level Requirement (SLR) as origin of the SLA content
Neven Zitek
So, you have customer, with a signed Service Level Agreement (SLA) and a good relationship with him. Excellent! Can you...
So, you have customer, with a signed Service Level Agreement (SLA) and a good relationship with him. Excellent! Can you imagine how many customers are served without an SLA? Many. There are different reasons for...
ITIL Capacity Plan – A document you need, but probably don’t have
Many internal IT organizations believe that ITIL and ISO 20000 were made exclusively for large, enterprise-grade organizations, or IT service providers. Well,...
Many internal IT organizations believe that ITIL and ISO 20000 were made exclusively for large, enterprise-grade organizations, or IT service providers. Well, like it or not, we are all service providers – we just provide services from...
ITIL Certification Path – list of all available ITIL trainings, exams and certificates
In this article you’ll find list of all ITIL trainings, exams and certifications. We’ll say a few words about the...
In this article you’ll find list of all ITIL trainings, exams and certifications. We’ll say a few words about the ITIL® Qualification Scheme – rules that govern your ITIL Certification Path, which trainings are available,...
ITIL Certification
Unlike organization-level certificates (for example: ISO 20000), ITIL® certification benefits an individual in his personal career plan, thereby making him...
Unlike organization-level certificates (for example: ISO 20000), ITIL® certification benefits an individual in his personal career plan, thereby making him more valuable in the eyes of current or future employers. ITIL certification enhances the competitive...
ITIL CSI 7-step improvement process: Start gathering the data
Within the previous article ITIL CSI 7-step improvement process: What is it all about? we gave general information regarding the core...
Within the previous article ITIL CSI 7-step improvement process: What is it all about? we gave general information regarding the core of the ITIL CSI: 7-step improvement process. In my honest opinion, this process is the main...
ITIL CSI 7-step improvement process: What is it all about?
The core purpose of IT Service Management (ITSM) is to provide the best possible services for the lowest possible cost, while...
The core purpose of IT Service Management (ITSM) is to provide the best possible services for the lowest possible cost, while providing value to customers. But, while ITSM-oriented organizations generally can cope with the concept of...
