ITIL Strategy Plan – Are you sure you have this document?
Neven Zitek
I will start with a quote from Carl von Clausewitz: “Everything in strategy is very simple, but that does not...
I will start with a quote from Carl von Clausewitz: “Everything in strategy is very simple, but that does not mean that everything is very easy,” and personally, I couldn’t agree more. Most IT organizations...
ITIL Availability Plan – A document you need, but probably don’t have
Just by casually reading our blog, you can pretty much get all the basic info regarding core ITIL modules from Service...
Just by casually reading our blog, you can pretty much get all the basic info regarding core ITIL modules from Service Operation, Service Transition, Service Design, or Service Strategy. IT organizations are generally most interested in...
Is the NOC (Network Operations Center) still viable according to ITIL?
There are still IT organizations with the Network Operating Center (NOC) name and designation, with varying sets of organizational structures,...
There are still IT organizations with the Network Operating Center (NOC) name and designation, with varying sets of organizational structures, operating levels, and responsibilities. This raises several very important questions (which are going to be...
ITIL Reactive and Proactive Capacity Management
Even though ITIL Capacity Management is part of Service Design, it extends across the service lifecycle. With all major service features...
Even though ITIL Capacity Management is part of Service Design, it extends across the service lifecycle. With all major service features and constraints defined within Service Strategy patterns of business activity (PBA), levels of service (LOS), and...
ITIL Event Management – Entry point of Service Operation
How do you find out that there is an issue with your IT infrastructure and/or services? If your answer exclusively...
How do you find out that there is an issue with your IT infrastructure and/or services? If your answer exclusively relies on end-users reporting issues to the Service Desk, you may want to learn more...
ITIL – Change Evaluation Process
Within the ITIL service management framework, everything is considered to be a change – whether we add new users and user...
Within the ITIL service management framework, everything is considered to be a change – whether we add new users and user groups (standard change), or introduce new equipment and services to the existing environment (normal change)....
