ITIL Definitive Software Library and Definitive Hardware Store
Neven Zitek
On one side we have business operations, which rely on well-established processes, with little or no room for deviations. And...
On one side we have business operations, which rely on well-established processes, with little or no room for deviations. And on the other side is IT, which is supporting those operations as one of the...
Vital Business Function according to ITIL principles
Whenever I’ve become engaged in conversation regarding Vital Business Function (VBF), at first it looks like everyone knows what it...
Whenever I’ve become engaged in conversation regarding Vital Business Function (VBF), at first it looks like everyone knows what it is. As conversation progresses, several variations, or very different definitions appear, after which a “Google...
ITIL Service Provider types – Type 3 or External Service Provider
This blog post will be the final part of our “ITIL Service Provider types” mini-series. Now would be a great...
This blog post will be the final part of our “ITIL Service Provider types” mini-series. Now would be a great time to read previous articles, if you haven’t already done so: Type I – Internal...
ITIL Service Provider types – Type 2 or Shared Services Unit
Within the last blog post, we’ve established that there are there major archetypes of IT Service Providers within ITIL best...
Within the last blog post, we’ve established that there are there major archetypes of IT Service Providers within ITIL best practices: Type I – Internal Service Provider. Type II – Shared Services Unit. Type III –...
ITIL Service Provider types – Type I: Internal service provider
Even today, with the widely accepted “IT Service Provider” concept, we still need to acknowledge that there are several different...
Even today, with the widely accepted “IT Service Provider” concept, we still need to acknowledge that there are several different archetypes of Service Providers. While most aspects of Service Management apply to all of them,...
ITIL Service Automation – Are we even needed any more?
Once upon a time, if an end user had a computer-related issue, IT support had to leave their desk and...
Once upon a time, if an end user had a computer-related issue, IT support had to leave their desk and pay a visit to the end user. That end user might be located in the...
