ITIL Definitive Software Library and Definitive Hardware Store
Neven Zitek
On one side we have business operations, which rely on well-established processes, with little or no room for deviations. And...
On one side we have business operations, which rely on well-established processes, with little or no room for deviations. And on the other side is IT, which is supporting those operations as one of the...
ITIL and Service Asset Management Part I – Growing Importance
Branimir Valentic
When we speak about ITIL topics, we often mention configuration, Configuration Item (CI), Configuration Management Database (CMDB), or the Service...
When we speak about ITIL topics, we often mention configuration, Configuration Item (CI), Configuration Management Database (CMDB), or the Service Asset and Configuration Management (SACM) process. This is because we are talking about services and...
Vital Business Function according to ITIL principles
Whenever I’ve become engaged in conversation regarding Vital Business Function (VBF), at first it looks like everyone knows what it...
Whenever I’ve become engaged in conversation regarding Vital Business Function (VBF), at first it looks like everyone knows what it is. As conversation progresses, several variations, or very different definitions appear, after which a “Google...
ITIL Service Design Package – everything under one roof
It would be easy to say that the Service Design phase of the service lifecycle only cares about design of the...
It would be easy to say that the Service Design phase of the service lifecycle only cares about design of the service, and – that’s it. Actually, it’s more complex than that. Namely, Service Design has...
ITIL Service Provider types – Type 3 or External Service Provider
This blog post will be the final part of our “ITIL Service Provider types” mini-series. Now would be a great...
This blog post will be the final part of our “ITIL Service Provider types” mini-series. Now would be a great time to read previous articles, if you haven’t already done so: Type I – Internal...
ITIL Service Provider types – Type 2 or Shared Services Unit
Within the last blog post, we’ve established that there are there major archetypes of IT Service Providers within ITIL best...
Within the last blog post, we’ve established that there are there major archetypes of IT Service Providers within ITIL best practices: Type I – Internal Service Provider. Type II – Shared Services Unit. Type III –...
