ISO-20000-ITIL-blog

Tag: “Configuration management”

What is the role of the Service Asset and Configuration Manager according to ITIL/ISO 20000?
From the questions that I get, I have a feeling that many of you see Service Asset and Configuration Management...
From the questions that I get, I have a feeling that many of you see Service Asset and Configuration Management (SACM) as complicated. I have to tell you that you are not alone. I do...
How to use ITIL to prepare the Service Asset & Configuration Management Plan
My personal view on ITSM was always in favor of Change Management being at the center of IT operations, because...
My personal view on ITSM was always in favor of Change Management being at the center of IT operations, because it enables you to perform changes in a controlled manner, allowing beneficial changes to be...
Knowing your herd – Service Asset and Configuration Management (SACM)
Are you able to tell the exact time if you are looking at two watches? Certainly not. It’s the same...
Are you able to tell the exact time if you are looking at two watches? Certainly not. It’s the same with having overview and manage your assets. If you have same service asset in more...
Elements of Change Management in ITIL
If there is a nightmare in IT Service Management, its name is Change. It’s not only that people are, generally,...
If there is a nightmare in IT Service Management, its name is Change. It’s not only that people are, generally, reluctant to changes. Changes impose high levels of risk and no one likes disruption in...
Using ISO 20000 to control IT services
If we want to improve our service, we have to control it; otherwise, we will come dangerously close to chaos....
If we want to improve our service, we have to control it; otherwise, we will come dangerously close to chaos. The question here is: How can we control it? With processes! The ISO/IEC 20000 has...