Business Impact Analysis in ITIL – Know what’s important
Branimir Valentic
So, you claim you know your services and you are aligned with the business. Let me ask you a question...
So, you claim you know your services and you are aligned with the business. Let me ask you a question – do you know how your services are supporting business services? Which IT service(s) support...
If anything shouldn’t be taken for granted… it’s Information Security Management
It was one of our usual off-the-record discussions when I spoke with network admin and asked about the regular password...
It was one of our usual off-the-record discussions when I spoke with network admin and asked about the regular password change set up on the system. And, the answer included words like “my opinion,” “my...
IT Service Continuity Management – waiting for the big one
Rarely do I find ITIL to be identified with service continuity. Considering the extent of ITIL – it’s understandable. As...
Rarely do I find ITIL to be identified with service continuity. Considering the extent of ITIL – it’s understandable. As the name implies, something shouldn’t be stopped or broken in continuity, as most likely it...
ISO/IEC 20000 Service Delivery processes – The basis for IT management
Antonio Jose Segovia
In this blog post, I will speak about the first group of processes of the ISO/IEC 20000: Service Delivery Group,...
In this blog post, I will speak about the first group of processes of the ISO/IEC 20000: Service Delivery Group, because if you want to learn ISO 20000 we have to analyze its structure in...
