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ITIL and Service Asset Management Part I – Growing Importance
When we speak about ITIL topics, we often mention configuration, Configuration Item (CI), Configuration Management Database (CMDB), or the Service...
When we speak about ITIL topics, we often mention configuration, Configuration Item (CI), Configuration Management Database (CMDB), or the Service Asset and Configuration Management (SACM) process. This is because we are talking about services and...
ITIL Service Automation – Are we even needed any more?
Once upon a time, if an end user had a computer-related issue, IT support had to leave their desk and...
Once upon a time, if an end user had a computer-related issue, IT support had to leave their desk and pay a visit to the end user. That end user might be located in the...
ITIL Service Desk types
You can find many articles within this blog regarding Service Desk: Service Desk: single point of contact, Service Desk staff – a...
You can find many articles within this blog regarding Service Desk: Service Desk: single point of contact, Service Desk staff – a window to the IT organization or ITIL Incident Management – How to separate roles at different support...
ITIL Continual Service Improvement – don’t lose the momentum
Almost a year ago, Branimir wrote an article about approaching the ITIL CSI process ITIL Continual Service Improvement – the never-ending...
Almost a year ago, Branimir wrote an article about approaching the ITIL CSI process ITIL Continual Service Improvement – the never-ending story, and I believe this is a good time for a follow-up focusing on an...
ISO/IEC 20000 Service Delivery processes – The basis for IT management
In this blog post, I will speak about the first group of processes of the ISO/IEC 20000: Service Delivery Group,...
In this blog post, I will speak about the first group of processes of the ISO/IEC 20000: Service Delivery Group, because if you want to learn ISO 20000 we have to analyze its structure in...