Which questions will the ISO 20000 certification auditor ask?
Branimir Valentic
Starting an ISO 20000 implementation, and the implementation itself, usually require a lot of effort and resources inside the company. I...
Starting an ISO 20000 implementation, and the implementation itself, usually require a lot of effort and resources inside the company. I would add – a lot of hassle and stress, too. And, once you are finished,...
How to choose the best consultant for your ITIL/ISO 20000 implementation
Can you remember a situation when you “hit a wall” and didn’t have a clue what to do next? So...
Can you remember a situation when you “hit a wall” and didn’t have a clue what to do next? So many options, but which is the right one? What to do next? Making the right...
How much does the ITIL/ISO 20000 implementation cost?
How much does the ITIL or ISO 20000 implementation cost? This certainly belongs as one of the most interesting questions related to...
How much does the ITIL or ISO 20000 implementation cost? This certainly belongs as one of the most interesting questions related to the implementation – particularly for your management. But, it’s also the most unpleasant one. Why...
How to structure ISO 20000 documentation
Many people identify ISO standards with a bunch of documents. Well, I have to admit that I understand that concern....
Many people identify ISO standards with a bunch of documents. Well, I have to admit that I understand that concern. If you just started reading the ISO 20000 standard’s requirements, it may seems that you...
What is the job of the Service Desk Manager?
If you think about jobs in IT, many of you would think about technical, routine tasks and spending time in...
If you think about jobs in IT, many of you would think about technical, routine tasks and spending time in front of various terminals. Well, for many of the jobs – this interpretation could be...
Is it possible to calculate ROI for ITIL?
Let’s be honest – IT people and financials don’t like each other. One would say – two separate worlds. Actually,...
Let’s be honest – IT people and financials don’t like each other. One would say – two separate worlds. Actually, it is so. Different data and different kinds of activities equal different mindsets. We could...
