ITIL – Framing the value of services (part II)
Neven Zitek
In my previous article, ITIL – Framing the value of services (part I), using the Help Desk (or Service Desk) as...
In my previous article, ITIL – Framing the value of services (part I), using the Help Desk (or Service Desk) as a service example, we’ve established that value is a byproduct of service outcomes, and not...
ITIL strategy – Framing the value of services (part I)
In this day and age, I still see many organizations that operate their IT departments as just that: IT departments...
In this day and age, I still see many organizations that operate their IT departments as just that: IT departments – a group of employees who have the required know-how for operating a network, servers,...
ITIL and Service Asset Management Part II – managed throughout the lifecycle
Branimir Valentic
Recently, I was taking part in a panel discussion dedicated to Software Asset Management (SAM). A few facts came out...
Recently, I was taking part in a panel discussion dedicated to Software Asset Management (SAM). A few facts came out as certain: it’s a hot topic, everyone has requirements towards SAM (or is already working...
ITIL Definitive Software Library and Definitive Hardware Store
On one side we have business operations, which rely on well-established processes, with little or no room for deviations. And...
On one side we have business operations, which rely on well-established processes, with little or no room for deviations. And on the other side is IT, which is supporting those operations as one of the...
ITIL and Service Asset Management Part I – Growing Importance
When we speak about ITIL topics, we often mention configuration, Configuration Item (CI), Configuration Management Database (CMDB), or the Service...
When we speak about ITIL topics, we often mention configuration, Configuration Item (CI), Configuration Management Database (CMDB), or the Service Asset and Configuration Management (SACM) process. This is because we are talking about services and...
Vital Business Function according to ITIL principles
Whenever I’ve become engaged in conversation regarding Vital Business Function (VBF), at first it looks like everyone knows what it...
Whenever I’ve become engaged in conversation regarding Vital Business Function (VBF), at first it looks like everyone knows what it is. As conversation progresses, several variations, or very different definitions appear, after which a “Google...
