ITIL Service Design Package – everything under one roof
Branimir Valentic
It would be easy to say that the Service Design phase of the service lifecycle only cares about design of the...
It would be easy to say that the Service Design phase of the service lifecycle only cares about design of the service, and – that’s it. Actually, it’s more complex than that. Namely, Service Design has...
ITIL Service Provider types – Type 3 or External Service Provider
Neven Zitek
This blog post will be the final part of our “ITIL Service Provider types” mini-series. Now would be a great...
This blog post will be the final part of our “ITIL Service Provider types” mini-series. Now would be a great time to read previous articles, if you haven’t already done so: Type I – Internal...
ITIL Service Provider types – Type 2 or Shared Services Unit
Within the last blog post, we’ve established that there are there major archetypes of IT Service Providers within ITIL best...
Within the last blog post, we’ve established that there are there major archetypes of IT Service Providers within ITIL best practices: Type I – Internal Service Provider. Type II – Shared Services Unit. Type III –...
ITIL Service Provider types – Type I: Internal service provider
Even today, with the widely accepted “IT Service Provider” concept, we still need to acknowledge that there are several different...
Even today, with the widely accepted “IT Service Provider” concept, we still need to acknowledge that there are several different archetypes of Service Providers. While most aspects of Service Management apply to all of them,...
ITIL and ISO 20000 Problem Management – Organizing for problem resolution
Remember this situation? You’re running Windows. The blue screen forces you to reboot your PC. And then it happens again....
Remember this situation? You’re running Windows. The blue screen forces you to reboot your PC. And then it happens again....
ITIL Service Automation – Are we even needed any more?
Once upon a time, if an end user had a computer-related issue, IT support had to leave their desk and...
Once upon a time, if an end user had a computer-related issue, IT support had to leave their desk and pay a visit to the end user. That end user might be located in the...
