Taking the ISO 27001 certification exam?
Get a bundle with FREE Live Virtual Training
(regular price US$ 199)
LIMITED-TIME OFFER – EXPIRES ON MAY 17, 2022
ISO-20000-ITIL-blog

Tag: “service level management”

What’s the content of an ITIL/ISO 20000 SLA?
Once your IT service is in the live environment – that’s when your service’s “adult life” begins; i.e., it’s time...
Once your IT service is in the live environment – that’s when your service’s “adult life” begins; i.e., it’s time to see how good (or bad) the service is. Users will start using it and...
Who is your ideal ITIL/ISO 20000 Service Level Manager?
Having the right person in the right position is one of the goals of management. And that’s logical – incompetent...
Having the right person in the right position is one of the goals of management. And that’s logical – incompetent people lead to poor results, and every manager gives his best to avoid that. But,...
What is the relationship between Service Level Management and the Service Catalogue in ISO 20000?
Since ISO 20000 is not (directly) organized in the service lifecycle, like ITIL, Service Level Management (SLM) is where “the story” about...
Since ISO 20000 is not (directly) organized in the service lifecycle, like ITIL, Service Level Management (SLM) is where “the story” about delivering IT services begins. That gives the service provider an opportunity to make official which...
ITIL Incident Management – How does it influence customer satisfaction?
Satisfied customer will pay your bills. Unsatisfied customers – well, maybe they pay the next one, but certainly not for...
Satisfied customer will pay your bills. Unsatisfied customers – well, maybe they pay the next one, but certainly not for the long term. With that act (not paying the bill, i.e., not using your services...
ITIL Supplier Management and Service Level Management – How to put the two in balance
The luxury of having vast availability of technology opens another issue – you can’t do it all by yourself. Namely,...
The luxury of having vast availability of technology opens another issue – you can’t do it all by yourself. Namely, it’s a rare situation that a company provides and/or supports service(s) and has all necessary...
ITIL Availability Plan – A document you need, but probably don’t have
Just by casually reading our blog, you can pretty much get all the basic info regarding core ITIL modules from Service...
Just by casually reading our blog, you can pretty much get all the basic info regarding core ITIL modules from Service Operation, Service Transition, Service Design, or Service Strategy. IT organizations are generally most interested in...