ISO-20000-ITIL-blog

Tag: “service level management”

ITIL – Service Level Agreements: Designing frameworks
In my previous Service Level related article (ITIL Service Level Management – making sure that what you want is what...
In my previous Service Level related article (ITIL Service Level Management – making sure that what you want is what you get), I’ve tried to emphasize the importance of Service Level Management. If that article...
ITIL Supplier management – the third party you depend on
According to my personal experience, anything that touches any part of IT infrastructure, or is even placed in close proximity...
According to my personal experience, anything that touches any part of IT infrastructure, or is even placed in close proximity to IT infrastructure, becomes the responsibility of IT. That last part is a joke, of...
Business Relationship Management, Service Level Management… Too much management?
No, I don’t think so. They seem to be similar, but they are not. Let me explain why. Back to...
No, I don’t think so. They seem to be similar, but they are not. Let me explain why. Back to basics Why don’t we recall what they are all about. Business Relationship Management (BRM) has...
Facing reality – Measurements in ITIL
The old saying “If you can’t measure it – you can’t manage it” is quite truthful. How can you know...
The old saying “If you can’t measure it – you can’t manage it” is quite truthful. How can you know if you have to push the brake or if you have to speed up, if...
ISO/IEC 20000 Service Delivery processes – The basis for IT management
In this blog post, I will speak about the first group of processes of the ISO/IEC 20000: Service Delivery Group,...
In this blog post, I will speak about the first group of processes of the ISO/IEC 20000: Service Delivery Group, because if you want to learn ISO 20000 we have to analyze its structure in...