ISO-20000-ITIL-blog

Tag: “service transition”

How to use ITIL to prepare the Service Asset & Configuration Management Plan
My personal view on ITSM was always in favor of Change Management being at the center of IT operations, because...
My personal view on ITSM was always in favor of Change Management being at the center of IT operations, because it enables you to perform changes in a controlled manner, allowing beneficial changes to be...
ITIL Transition – All about testing in Release and Deployment Management
In some of our previous articles, we’ve already been discussing Release and Deployment Management, but in this week’s blog post...
In some of our previous articles, we’ve already been discussing Release and Deployment Management, but in this week’s blog post I’d like to expand the topic a bit and share some information specifically regarding testing...
ITIL Service Operations – From development to maintenance without headaches
I agree that it’s not easy to finish the development of a new service or implement significant change to an...
I agree that it’s not easy to finish the development of a new service or implement significant change to an existing one. But, once you are finished and ready to go live, i.e., enter the...
ITIL mini case studies: Applying lessons learned to increase quality of a service
Every organization that provides IT services in the marketplace tries to be successful at the Service Operation part of the...
Every organization that provides IT services in the marketplace tries to be successful at the Service Operation part of the IT service lifecycle (according to ITIL). But, there is something even better. Any guesses?  It’s...
ITIL – Change Evaluation Process
Within the ITIL service management framework, everything is considered to be a change – whether we add new users and user...
Within the ITIL service management framework, everything is considered to be a change – whether we add new users and user groups (standard change), or introduce new equipment and services to the existing environment (normal change)....
ITIL – Service Validation and Testing
IT technicians’ and engineers’ love for “instant deployment” mechanisms has already been the topic of a previous article: ITIL Release...
IT technicians’ and engineers’ love for “instant deployment” mechanisms has already been the topic of a previous article: ITIL Release and Deployment Management Part I – General principles and service testing, but instead of yet...