Service Transition in ITIL
Drago Topalovic
Isaac Asimov: “Life is pleasant. Death is peaceful. It’s the transition that’s troublesome.“ Service Transition is the stage IT Service...
Isaac Asimov: “Life is pleasant. Death is peaceful. It’s the transition that’s troublesome.“ Service Transition is the stage IT Service Providers are usually most afraid of. Transition is known to be the source of most...
Knowing your herd – Service Asset and Configuration Management (SACM)
Branimir Valentic
Are you able to tell the exact time if you are looking at two watches? Certainly not. It’s the same...
Are you able to tell the exact time if you are looking at two watches? Certainly not. It’s the same with having overview and manage your assets. If you have same service asset in more...
Elements of Change Management in ITIL
If there is a nightmare in IT Service Management, its name is Change. It’s not only that people are, generally,...
If there is a nightmare in IT Service Management, its name is Change. It’s not only that people are, generally, reluctant to changes. Changes impose high levels of risk and no one likes disruption in...
