ITIL Definitive Software Library and Definitive Hardware Store
Neven Zitek
On one side we have business operations, which rely on well-established processes, with little or no room for deviations. And...
On one side we have business operations, which rely on well-established processes, with little or no room for deviations. And on the other side is IT, which is supporting those operations as one of the...
ITIL Service Design Package – everything under one roof
Branimir Valentic
It would be easy to say that the Service Design phase of the service lifecycle only cares about design of the...
It would be easy to say that the Service Design phase of the service lifecycle only cares about design of the service, and – that’s it. Actually, it’s more complex than that. Namely, Service Design has...
Design and transition of new or changed services in ISO 20000
Drago Topalovic
I would like to quickly address an interesting set of requirements under 5. Design and transition of new or changed...
I would like to quickly address an interesting set of requirements under 5. Design and transition of new or changed services in ISO/IEC 20000. This chapter deals with changes of an existing service pool, a...
ITIL Release and Deployment Management Part 2 – deployment methods and early life support
For those of you who just tuned in, note that there is a part one of this article: ITIL Release and...
For those of you who just tuned in, note that there is a part one of this article: ITIL Release and Deployment Management Part I – General principles and service testing, so I suggest that you...
ITIL Release and Deployment Management Part I – General principles and service testing
I’m sure that I’m not the only witness of the “instant service deployment” practice, which is most noticeable in a...
I’m sure that I’m not the only witness of the “instant service deployment” practice, which is most noticeable in a MS Windows® environment where software used for service delivery (Active Directory, file sharing, e-mail, etc.) is...
Building a world of knowledge – ITIL Knowledge Management
It’s no secret anymore that knowledge is seen as one of the most valuable assets – for individuals, as well...
It’s no secret anymore that knowledge is seen as one of the most valuable assets – for individuals, as well as for organizations. There are many frameworks, standards or methodologies used inside organizations… but they...
