Show me desktop version
CALL US 1-888-553-2256
United States

Free webinar – An overview of the ITIL Change Management Process


Presenter (in English): Branimir Valentic

This webinar will help you understand the most important activities of Change Management according to ITIL, and how to implement the process.


Register for this webinar to learn:

  • What is the Change Management process according to ITIL?
  • What are the activities within the scope of the process?
  • What is the logical structure of the activities?
  • Which roles are important for the process?
  • How to explain the benefits of the implementation to your management


Target Audience:

This training is designed for professionals with little or no experience in ITIL, including:

  • IT Service Management professionals
  • IT managers
  • Everyone involved in delivering and/or supporting IT services
  • Members of top management responsible for IT
  • IT Service Management consultants


Presented by: Branimir Valentic

branimir-valenticBranimir Valentic is the author of the ITIL and ISO 20000 toolkits at 20000Academy. He has extensive experience in IT Service Management (consultancy, training, and tools), IT governance (training and consulting), Project Management, and consultancy in IT and telecommunication. In his consultancy career he works with clients from various branches.

He holds the following certificates: ITIL Expert, ISO 20000, ISMS Lead Auditor, and PRINCE2.

Language: English

Format: Recorded webinar

Duration: 57m 30s

20000Academy live online trainings: The knowledge you can apply right away.

Related Frequently Asked Questions

In which language are the webinars delivered?

Live online trainings via webinars are currently delivered in English only. However, we plan to deliver some of the trainings in other languages, too.

Are these trainings held in person, at a specific venue?

No, all our live online trainings are delivered through Internet only, via webinars. Webinars enable you to experience both audio and video presentation from our presenter/trainer.

What do I need to watch the webinars on Demand (recording of live online streaming)?

You just need your computer with a browser - webinar recordings can be watched as any other video on the internet, e.g. on YouTube.

How many times can I watch the webinar recordings?

The number of views is not limited - you can watch the recordings as many times you wish.



  • Exemplar Global (formerly RABQSA) is leading international authority in certification of training providers.
  • ITIL® is a registered trade mark of AXELOS Limited. Used under licence of AXELOS Limited. All rights reserved.
  • DNV GL Business Assurance is one of the leading providers of accredited management systems certification.
Request callback
Request callback

Or call us directly

International calls
+1 (646) 759 9933