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What is ITIL, and how can it improve your IT Service Management?

Download a complimentary white paper that not only explains the basics of ITIL, but also the benefits to your company. Learn how to apply the best practices outlined in the framework, as well as:

  • Discover how ITIL can improve your ITSM
  • Find out what the five Service Lifecycle are that make up the ITIL framework
  • Learn the stages to follow for implementing ITIL
  • Understand how ITIL fits within ISO 20000

ITIL and ISO 20000 tools


ITIL ROI calculator


The ROI calculator is an advanced tool to help perform a cost benefit analysis. Understand the true cost of implementation and whether this investment makes sense for your business – perfect for senior decision makers or …




ITIL Gap Analysis Tool


While performing daily IT Service Management activities i.e. supporting your users, maintaining the services…etc. you are performing activities which are part of your internal processes. How efficient are they? Is something missing? What …




ISO 20000 Gap Analysis Tool


The ISO 20000 Gap Analysis Tool can be used to check your organizations conformability with ISO 20000 requirements. Through a series of easy-to-answer questions you’ll get a concrete understanding …



Free live consultation

Speak to our resident ITIL and ISO 20000 consultants to understand what next steps you and your organization need to take. If things get confusing, you need expert advice.

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  • Exemplar Global (formerly RABQSA) is leading international authority in certification of training providers.
  • ITIL® is a registered trade mark of AXELOS Limited. Used under licence of AXELOS Limited. All rights reserved.
  • DNV GL Business Assurance is one of the leading providers of accredited management systems certification.
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