We know you just want someone to explain in simple, plain English: “What is ITIL?”
While there are many ITIL definitions on the Internet (and many articles written), you’re often left wondering what it all means.
Your simple introduction to the basics of ITIL
So, what does ITIL stand for? ITIL is the acronym for Information Technology Infrastructure Library. While this longer name is still officially in place, it is now more commonly known as just ITIL. ITIL is a globally recognized set of best practices for Information Technology Service Management (ITSM).
The British Government created ITIL when it recognized that the ever-increasing dependence on IT required a set of standard practices. The standard is now published and owned in a joint venture between a private company, Capita, and the United Kingdom Cabinet Office, named Axelos.
The official definition of ITIL is:
“A set of best-practice publications for IT service management. ITIL gives guidance on the provision of quality IT services and the processes, functions and other capabilities needed to support them. The ITIL framework is based on a service lifecycle and consists of five stages (service strategy, service design, service transition, service operation and continual service improvement), each of which has its own supporting publication. There is also a set of complementary ITIL publications providing guidance specific to industry sectors, organization types, operating models and technology architecture.”
But, the best way to think about ITIL is as a simple and practical framework that focuses on aligning your Information Technology (IT) services with the wider needs of your business. ITIL is about making smart improvements to your IT service management processes. And it’s really practical, not simply a mass of theory (in fact, ITIL was born from practical experience and not in a university classroom). And ITIL can help your organization deliver best practice in ITSM, whatever the size of your company or the industry you’re in.
Both companies and individuals can comply with ITIL, but only individuals can become certified. The 20000Academy service is aimed at helping organizations become compliant with ITIL.