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ISO 9001 Blog

Mark Hammar

How to write a good ISO 9001 audit nonconformity?

The internal audit process is an important part of the ISO 9001:2015 requirements for implementing a quality management system (QMS). In a previous article, Five main steps in ISO 9001 internal audit, we discussed the main steps needed to have a good internal audit program. However, even if you are …

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Mark Hammar

Why should companies perform a second-party audit of their supplier’s QMS?

ISO 9001:2015 is the most recent update in a long line of standard requirements for implementing a Quality Management System (QMS); and, from the beginning, one big selling point was that a company would not need to audit the QMS of a supplier that was certified to ISO 9001. The …

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John Nolan

How the ISO 9001:2015 standard can help improve relationships with your customers

The ultimate aim of the ISO 9001:2015 standard is to enable a business to satisfy its customers effectively. It can be argued that all components of all clauses contribute toward providing your customer with a consistent and rewarding experience from your goods or services, but the standard deals with “customer satisfaction” directly. …

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John Nolan

Gaining employee buy-in for your ISO 9001:2015 implementation

Implementing an ISO 9001:2015 compliant Quality Management System (QMS) normally requires a lot of work from a lot of people within an organization, but one aspect that it is possible to overlook is the importance of employee engagement or “buy-in.” In the previous article How to comply with new leadership requirements in …

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Djordje Ilic

How to control outsourced processes using ISO 9001

It’s common for global organizations, when acquiring new businesses, to make “cuts,” and many processes that are not core business processes are outsourced. On the other hand, SMEs (Small and Medium Enterprises) also outsource some processes for the simple reason that they do not have enough internal resources to manage …

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Djordje Ilic

Audit vs. Consulting – What is more important for ISO 9001?

Very often, companies worldwide consider whether or not to take consulting services, as well as external certification services against ISO 9001. Both of those may be a cost or investment. However, neither of these is obligatory for the company by any regulation or standard. So, in the majority of cases …

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