GM ignition switch recall vs. sunroof recall: An ISO 9001 case study
Mark Hammar
Product recalls are something we have become used to in our society. As I argued in my article Does a...
Product recalls are something we have become used to in our society. As I argued in my article Does a QMS ensure 100% quality?, product recalls do not mean that there is a complete failure...
How links between processes can increase level of quality
ISO 9001 is based on seven quality management principles, and the process approach is one of the most important. By...
ISO 9001 is based on seven quality management principles, and the process approach is one of the most important. By focusing on managing and improving processes, a quality management system (QMS) based on ISO 9001...
What is an acceptable exclusion in Clause 7 of ISO 9001?
Section 4.2.2 of ISO 9001 allows for the inclusion in the quality manual of details and justification for any exclusion as...
Section 4.2.2 of ISO 9001 allows for the inclusion in the quality manual of details and justification for any exclusion as part of the scope of the Quality Management System (QMS). But what is an acceptable...
Writing a good QMS internal audit report
In ISO 9001, the process for internal audits is one of the most important ways for you to ensure that...
In ISO 9001, the process for internal audits is one of the most important ways for you to ensure that your quality management system (QMS) is functioning properly and efficiently, but what is the role...
7 steps in writing QMS policies and procedures for ISO 9001
At some point during your implementation of an ISO 9001 Quality Management System (QMS), you will have to write down...
At some point during your implementation of an ISO 9001 Quality Management System (QMS), you will have to write down some policies and procedures. There is no avoiding this. While it is useful and important...
ISO 9001 Horizontal audit vs. vertical audit
In my recent article called First-, Second- & Third-Party Audits, what are the differences? I talked about the different types of...
In my recent article called First-, Second- & Third-Party Audits, what are the differences? I talked about the different types of audits as they relate to who is doing the ISO 9001 audit: an independent company, a...
