ISO 20000 Supplier Management – You lead the game
Branimir Valentic
Sometimes, you can’t do everything alone. As this is valid in life, generally, so it’s valid in managing IT services....
Sometimes, you can’t do everything alone. As this is valid in life, generally, so it’s valid in managing IT services. There are some parts of the service where you need someone to help you with...
ITIL and ISO 20000 Budgeting and controlling Part II – A decision-making tool
When I started exploring ISO/IEC 20000, one of my thoughts was – it’s an IT Service Management standard. And immediately...
When I started exploring ISO/IEC 20000, one of my thoughts was – it’s an IT Service Management standard. And immediately I thought of incidents, changes, service assets… but I didn’t have high expectations regarding financial...
ITIL and ISO 20000 Budgeting and controlling Part I – Know your business
I can describe my first budgeting as – confused and lost. I know that many people in IT share my...
I can describe my first budgeting as – confused and lost. I know that many people in IT share my experience. What is it, how does it work, who sends what to whom, where are...
Post Implementation Review – Buzzword, or mighty tool?
I remember this situation of one of my clients: change was implemented and the spotlight shifted to Incident Management (you...
I remember this situation of one of my clients: change was implemented and the spotlight shifted to Incident Management (you guessed it – resolving incidents that arose as a consequence of the change). It’s not...
Early Life Support – Live environment introduction made easy
I think we would agree that if your organization wants to support a newly developed service, there is a lot...
I think we would agree that if your organization wants to support a newly developed service, there is a lot of know-how, in respect to that service, needed. The point is, when the service goes...
Business Impact Analysis in ITIL – Know what’s important
So, you claim you know your services and you are aligned with the business. Let me ask you a question...
So, you claim you know your services and you are aligned with the business. Let me ask you a question – do you know how your services are supporting business services? Which IT service(s) support...
