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ISO-20000-ITIL-blog

Tag: “Service management”

ITIL Strategy Plan – Are you sure you have this document?
I will start with a quote from Carl von Clausewitz: “Everything in strategy is very simple, but that does not...
I will start with a quote from Carl von Clausewitz: “Everything in strategy is very simple, but that does not mean that everything is very easy,” and personally, I couldn’t agree more. Most IT organizations...
ITIL Availability Plan – A document you need, but probably don’t have
Just by casually reading our blog, you can pretty much get all the basic info regarding core ITIL modules from Service...
Just by casually reading our blog, you can pretty much get all the basic info regarding core ITIL modules from Service Operation, Service Transition, Service Design, or Service Strategy. IT organizations are generally most interested in...
Is the NOC (Network Operations Center) still viable according to ITIL?
There are still IT organizations with the Network Operating Center (NOC) name and designation, with varying sets of organizational structures,...
There are still IT organizations with the Network Operating Center (NOC) name and designation, with varying sets of organizational structures, operating levels, and responsibilities. This raises several very important questions (which are going to be...
ITIL Reactive and Proactive Capacity Management
Even though ITIL Capacity Management is part of Service Design, it extends across the service lifecycle. With all major service features...
Even though ITIL Capacity Management is part of Service Design, it extends across the service lifecycle. With all major service features and constraints defined within Service Strategy patterns of business activity (PBA), levels of service (LOS), and...
ITIL and ISO 20000 Budgeting and controlling Part II – A decision-making tool
When I started exploring ISO/IEC 20000, one of my thoughts was – it’s an IT Service Management standard. And immediately...
When I started exploring ISO/IEC 20000, one of my thoughts was – it’s an IT Service Management standard. And immediately I thought of incidents, changes, service assets… but I didn’t have high expectations regarding financial...
ITIL and ISO 20000 Budgeting and controlling Part I – Know your business
I can describe my first budgeting as – confused and lost. I know that many people in IT share my...
I can describe my first budgeting as – confused and lost. I know that many people in IT share my experience. What is it, how does it work, who sends what to whom, where are...