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Vital Business Function according to ITIL principles
Whenever I’ve become engaged in conversation regarding Vital Business Function (VBF), at first it looks like everyone knows what it...
Whenever I’ve become engaged in conversation regarding Vital Business Function (VBF), at first it looks like everyone knows what it is. As conversation progresses, several variations, or very different definitions appear, after which a “Google...
ITIL Service Provider types – Type 3 or External Service Provider
This blog post will be the final part of our “ITIL Service Provider types” mini-series. Now would be a great...
This blog post will be the final part of our “ITIL Service Provider types” mini-series. Now would be a great time to read previous articles, if you haven’t already done so: Type I – Internal...
ITIL Service Provider types – Type 2 or Shared Services Unit
Within the last blog post, we’ve established that there are there major archetypes of IT Service Providers within ITIL best...
Within the last blog post, we’ve established that there are there major archetypes of IT Service Providers within ITIL best practices: Type I – Internal Service Provider. Type II – Shared Services Unit. Type III –...
ITIL Service Provider types – Type I: Internal service provider
Even today, with the widely accepted “IT Service Provider” concept, we still need to acknowledge that there are several different...
Even today, with the widely accepted “IT Service Provider” concept, we still need to acknowledge that there are several different archetypes of Service Providers. While most aspects of Service Management apply to all of them,...
Ready, steady… go – Starting ITIL implementation
In my previous blog post Considerations before ITIL implementation we discussed some of the important issues you need to resolve before the...
In my previous blog post Considerations before ITIL implementation we discussed some of the important issues you need to resolve before the implementation starts. If you have taken care of those, then the next step is to...
ITIL Customer-facing vs. supporting services
As an IT Service Provider, according to best practice principles, you should have a list of services you provide. This...
As an IT Service Provider, according to best practice principles, you should have a list of services you provide. This document is called the Service Catalogue, and it’s the first thing you must have in...