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Considerations before ITIL implementation
How does one describe ITIL implementation? As a book with many questions (at least, the first few chapters of it)....
How does one describe ITIL implementation? As a book with many questions (at least, the first few chapters of it). The good news is that most of the implementation starts in such a way that...
ITIL Service Desk types
You can find many articles within this blog regarding Service Desk: Service Desk: single point of contact, Service Desk staff – a...
You can find many articles within this blog regarding Service Desk: Service Desk: single point of contact, Service Desk staff – a window to the IT organization or ITIL Incident Management – How to separate roles at different support...
ITIL Continual Service Improvement – don’t lose the momentum
Almost a year ago, Branimir wrote an article about approaching the ITIL CSI process ITIL Continual Service Improvement – the never-ending...
Almost a year ago, Branimir wrote an article about approaching the ITIL CSI process ITIL Continual Service Improvement – the never-ending story, and I believe this is a good time for a follow-up focusing on an...
ITIL Application Management Lifecycle – within IT Service Lifecycle
Everything we use on our computers and mobile devices are applications of some sort. Even now, as you’re reading this...
Everything we use on our computers and mobile devices are applications of some sort. Even now, as you’re reading this blog post, you are using an application for browsing the web. I’m guessing that you’ve...
Why ISO/IEC 20000: Reasons to certify
When we consider the implementation of best practices and standards in service management, the first thing we have to consider...
When we consider the implementation of best practices and standards in service management, the first thing we have to consider is the motive....
ISO 20000 – The perfect way to improve IT services
In the Information Society in which we live there are many companies that provide IT services, but does every company...
In the Information Society in which we live there are many companies that provide IT services, but does every company care about customer satisfaction? In theory, everyone but the client knows that is not always...