Hi Oscar, can you describe in your words what the 20000Academy is?
Hello everyone. That’s a very simple answer. The 20000Academy is an online consultation center designed to help you implement ITIL and/or ISO 20000 quickly and easily. It’s a new and effective way to take a do-it-yourself approach, removing the stress of trying to work everything out on your own.
So, Oscar, what is your role at the 20000Academy?
I’m your personal virtual consultant. My job is to help you take a simple and structured approach to implementation. I know you might be new to this process, so I will walk you through everything, right from understanding if ITIL and ISO 20000 are good for your business, all the way through to implementation. I am here to do the job of a real-life consultant; the only difference is I don’t charge you anything for my services. And I’m nicer.
You seem to dislike consultants; why is that?
Oh no, that’s not true. I’m sure consultants are lovely people. I just think for most small and medium-sized businesses, hiring a consultant is the old-fashioned and expensive approach to implementing ITIL and ISO 20000.
With an online consultation center, like the 20000Academy, you just don’t need real-life consultants. The world changes; new tools and techniques come along and replace the old way. The 20000Academy is one of these disruptive services.
To follow our supported do-it-yourself approach, all you need is an Internet connection and a little motivation and you can implement ITIL and ISO 20000 for your company.
If your service is online, what happens when people get stuck during the process?
Great question. Well, firstly, we have designed everything in the 20000Academy to be as simple and easy to understand as possible, to prevent you from getting stuck in the first place.
But, we all get stuck from time to time, so if that happens, you have a range of options:
- You can book an free online consultation with one of our resident real-life consultants who will be able to answer any question you have.
- You can visit the Virtual Consultant pages (my home), where I have a range of tools and loads of support to offer you.
- You can get practical advice from our regular blog (written by ITIL and ISO 20000 experts).
- Or, you can get involved in our Expert Advice Community, where you can speak with our experts and your peers on any topic you so desire. We guarantee an expert will answer any question you post within 24 hours. For free!
That’s great advice; thanks for your time, Oscar!
Don’t mention it. I’m always here to help; just fly by my office anytime.