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Everything you need to know about ITIL® and ISO 20000 Documentation Toolkits


Click to watch a comprehensive overview of ITIL® and ISO 20000 Documentation Toolkits.

Get a clear understanding of how this product will help you implement ITIL and ISO 20000.

  • Get a clear explanation of the benefits
  • Learn exactly what is included
  • Get your key questions answered


Access a FREE preview of all documents in the ITIL® and ISO 20000 Toolkits.


ITIL® & ISO 20000 Premium Documentation Toolkit

Our ITIL® & ISO 20000 Premium Documentation Toolkit is the best of both worlds. You receive everything you need to implement both ITIL and ISO 20000 in your organization.

Efficient and effective – We have designed the toolkit to take the stress and hassle out of ITIL and ISO 20000 implementation.

Avoid costly consultants – With every document template you need (including detailed guidance on how to complete them), plus all the support you could wish for from the 20000Academy, you can choose the do-it-yourself approach with confidence.

Best value option – By choosing the Premium Toolkit you save money compared to buying the individual ITIL® and ISO 20000 Toolkits.




ITIL® Documentation Toolkit

ITIL is the world’s leading framework of best practices for IT service management, designed to help you improve your processes. Just some of the benefits of the ITIL® Documentation Toolkit are:

Every document you need – A comprehensive collection of the templates you need to comply with the ITIL best practice framework (created by leading experts).

Clear and simple documents – Quick and easy to fill in (we’ve already done about 90% in most cases).

Implement without a consultant – Avoid expensive consultants with our supported do-it-yourself approach.

Cut time and cost – Your ITIL® Documentation Toolkit will allow you to implement faster and more effectively, reducing the cost significantly.




ISO 20000 Documentation Toolkit

ISO 20000 is the international standard for IT service management. Companies are able to become certified against this standard – ISO 20000 is different from ITIL because it requires an audit of your company by an independent certification body. The 20000Academy can help you get certified and reap the many benefits. The toolkit benefits are:

Easy certification – Implement this internationally recognized standard with speed and efficiency with this comprehensive toolkit (all our templates are accepted by certification bodies).

Comprehensive documentation – Every mandatory document required by ISO 20000. All documents are accurate, up to date and created by leading experts in ISO 20000.

Implement without a consultant – Avoid expensive consultants with our supported do-it-yourself approach designed specifically for small and medium-sized businesses.

Cut time and cost – Your ISO 20000 Documentation Toolkit will allow you to implement faster and more effectively, reducing the cost significantly.



ITSM Incident Management Toolkit

Incident Management is one of the most confusing parts of IT Service Management. This set of documents will let you handle it with ease, as you will receive everything you need to apply straightforward Incident Management in your organization in one package.

Efficient and effective – we have designed the Toolkit to take the stress and hassle out of Incident Management implementation.

Avoid costly consultants – with every document template you need (including detailed guidance on how to complete them), plus all the support you could wish for from the 20000Academy, you can choose the do-it-yourself approach with confidence.

Step-by-step guidance – simple to understand, prepare, and perform, when you choose the Incident Management Toolkit we will guide you through all the necessary steps to make it work for your business.



Learn more about our ITIL® and ISO 20000 Documentation Toolkits


Our documentation toolkits enable you to implement ITIL and/or ISO 20000 all by yourself – with all the help and support you need from us. We have designed everything to be simple and clear to understand, with easy step-by-step processes.

And with the 20000Academy you can avoid the stress and frustration of trying to work everything out on your own, while also avoiding paying an expensive consultant to hold your hand.

In fact, we estimate you’ll save over 90% of the cost compared to hiring a consultant. That’s a saving of thousands of dollars without any drop in quality.

FAQs: Purchasing our ITIL® and ISO 20000 Toolkits

How will I receive the documentation?

Immediately after the transaction is processed, you will receive an email with a download link. It could not be quicker or simpler.

Which methods of payment do you accept?

We take all major credit cards, PayPal payment, and we can accept a wire transfer from your bank account.

Are my credit card details going to be safe?

Absolutely. We use Secure Socket Layer (SSL) technology, the industry standard and among the most secure for online transactions. All of your credit card information is encrypted and sent directly to the payment processor – we do not see or store your card information.

Which currencies can I use to pay?

You can pay in more than 50 different currencies, including the US Dollar, Euro, British Pound and Swiss Franc.

Can I get a discount if I purchase the toolkit in two languages?

Yes, we will give you a 70% discount on the toolkit in a second language.

I’m still a little unsure if the toolkit is for me; is there a free trial?

Yes, just click on the “Download Free Preview” tab, add your name and email address and you’ll get a free preview demonstration of the documentation. You’ll be able to see how easy the templates are to complete.

The toolkit ensures not missing anything.

Steve Tremblay
Excelsa Technologies Consulting Inc.

About 20000Academy

20000Academy is one of the Academies of Advisera specializes in helping organizations implement top international standards and frameworks such as ISO 27001, ISO 9001, ISO 14001, OHSAS 18001, IATF 16949, AS9100, ISO 20000 and ITIL. Over the years, Advisera has become a global leader in the provision of web-based training and documentation for ISO 27001 (information security management) and ISO 22301 (business continuity management).

Our products are of best-in-class quality. With a proven performance record of successful implementations in more than 100 countries, our world-class customer support ensures success. Read more about the 20000Academy here.

A short interview with your virtual consultant – Oscar the Owl.

new-oscarHi Oscar, can you describe in your words what the 20000Academy is?

Hello everyone. That’s a very simple answer. The 20000Academy is an online consultation center designed to help you implement ITIL and/or ISO 20000 quickly and easily. It’s a new and effective way to take a do-it-yourself approach, removing the stress of trying to work everything out on your own.

So, Oscar, what is your role at the 20000Academy?

I’m your personal virtual consultant. My job is to help you take a simple and structured approach to implementation. I know you might be new to this process, so I will walk you through everything, right from understanding if ITIL and ISO 20000 are good for your business, all the way through to implementation. I am here to do the job of a real-life consultant; the only difference is I don’t charge you anything for my services. And I’m nicer.


You seem to dislike consultants; why is that?

Oh no, that’s not true. I’m sure consultants are lovely people. I just think for most small and medium-sized businesses, hiring a consultant is the old-fashioned and expensive approach to implementing ITIL and ISO 20000.

With an online consultation center, like the 20000Academy, you just don’t need real-life consultants. The world changes; new tools and techniques come along and replace the old way. The 20000Academy is one of these disruptive services.

To follow our supported do-it-yourself approach, all you need is an Internet connection and a little motivation and you can implement ITIL and ISO 20000 for your company.


If your service is online, what happens when people get stuck during the process?

Great question. Well, firstly, we have designed everything in the 20000Academy to be as simple and easy to understand as possible, to prevent you from getting stuck in the first place.

But, we all get stuck from time to time, so if that happens, you have a range of options:

  • You can book an free online consultation with one of our resident real-life consultants who will be able to answer any question you have.
  • You can visit the Virtual Consultant pages (my home), where I have a range of tools and loads of support to offer you.
  • You can get practical advice from our regular blog (written by ITIL and ISO 20000 experts).
  • Or, you can get involved in our Expert Advice Community, where you can speak with our experts and your peers on any topic you so desire. We guarantee an expert will answer any question you post within 24 hours. For free!

That’s great advice; thanks for your time, Oscar!

Don’t mention it. I’m always here to help; just fly by my office anytime.

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