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Product Tour: ITIL® and ISO 20000 Documentation Toolkits

ISO 20000 Documentation Toolkit

ISO 20000 is the international standard for IT service management. Companies are able to become certified against this standard – ISO 20000 is different from ITIL because it requires an audit of your company by an independent certification body. The 20000Academy can help you get certified and reap the many benefits. The toolkit benefits are:

Easy certification – Implement this internationally recognized standard with speed and efficiency with this comprehensive toolkit (all our templates are accepted by certification bodies).
Comprehensive documentation – Every mandatory document required by ISO 20000. All documents are accurate, up to date and created by leading experts in ISO 20000.
Implement without a consultant – Avoid expensive consultants with our supported do-it-yourself approach designed specifically for small and medium-sized businesses.
Cut time and cost – Your ISO 20000 Documentation Toolkit will allow you to implement faster and more effectively, reducing the cost significantly.

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ITIL® Documentation Toolkit

ITIL is the world’s leading framework of best practices for IT service management, designed to help you improve your processes. Just some of the benefits of the ITIL® Documentation Toolkit are:

Every document you need – A comprehensive collection of the templates you need to comply with the ITIL® best practice framework (created by leading experts).
Clear and simple documents – Quick and easy to fill in (we’ve already done about 90% in most cases).
Implement without a consultant – Avoid expensive consultants with our supported do-it-yourself approach.
Cut time and cost – Your ITIL® Documentation Toolkit will allow you to implement faster and more effectively, reducing the cost significantly.

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ITIL® & ISO 20000 PREMIUM DOCUMENTATION TOOLKIT

Our ITIL® & ISO 20000 Premium Documentation Toolkit is the best of both worlds. You receive everything you need to implement both ITIL and ISO 20000 in your organization.

Efficient and effective – We have designed the toolkit to take the stress and hassle out of ITIL® and ISO 20000 implementation.
Avoid costly consultants – With every document template you need (including detailed guidance on how to complete them), plus all the support you could wish for from the 20000Academy, you can choose the do-it-yourself approach with confidence.
Best value option – By choosing the Premium Toolkit you save money compared to buying the individual ITIL® and ISO 20000 Toolkits.

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ITSM INCIDENT MANAGEMENT TOOLKIT

Incident Management is one of the most confusing parts of IT Service Management. This set of documents will let you handle it with ease, as you will receive everything you need to apply straightforward Incident Management in your organization in one package.

Efficient and effective – We have designed the Toolkit to take the stress and hassle out of Incident Management implementation.
Avoid costly consultants – With every document template you need (including detailed guidance on how to complete them), plus all the support you could wish for from the 20000Academy, you can choose the do-it-yourself approach with confidence.
Step-by-step guidance – Simple to understand, prepare, and perform, when you choose the Incident Management Toolkit we will guide you through all the necessary steps to make it work for your business.

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ITSM BUSINESS RELATIONSHIP MANAGEMENT TOOLKIT

Business Relationship Management is one of the most confusing parts of IT Management Processes. This set of documents will let you handle it with ease, as you will receive everything you need to apply straightforward Business Relationship Management in your organization in one package.

Efficient and effective – We have designed the Toolkit to take the stress and hassle out of Business Relationship Management implementation.
Avoid costly consultants – With every document template you need (including detailed guidance on how to complete them), plus all the support you could wish for from the 20000Academy, you can choose the do-it-yourself approach with confidence.
Step-by-step guidance – Simple to understand, prepare, and perform, when you choose the ITSM Business Relationship Management Toolkit we will guide you through all the necessary steps to make it work for your business.

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20000Academy Consultant White Label Toolkit

Do you really think it’s necessary to develop processes, policies and related documents from scratch? It takes a lot of time and effort which can be better used for new and/or existing customers. We offer all the required documentation so you can focus on talking to your clients and helping them with your experience.

Use unbranded ISO 20000 & ITIL templates for your own clients
Use additional documents that will help you sell your consulting service
Expert support included – always provide the right answer to your client
No additional costs involved

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WHAT OUR CUSTOMERS SAY ABOUT US

I am more than happy with the templates. I am still getting used to ISO 20000, and your templates make it easier.
Simon Eade
ProAV Ltd

FAQs on buying the ITIL® and ISO 20000 Documentation Toolkits

How will I receive the documentation?

Immediately after the transaction is processed, you will receive an email with a download link. It could not be quicker or simpler.

Which methods of payment do you accept?

We take all major credit cards, PayPal payment, and we can accept a wire transfer from your bank account.

Are my credit card details going to be safe?

Absolutely. We use Secure Socket Layer (SSL) technology, the industry standard and among the most secure for online transactions. All of your credit card information is encrypted and sent directly to the payment processor – we do not see or store your card information.

Which currencies can I use to pay?

You can pay in more than 50 different currencies, including the US Dollar, Euro, British Pound and Swiss Franc.

Can I get a discount if I purchase the toolkit in two languages?

Yes, we will give you a 70% discount on the toolkit in a second language.

I’m still a little unsure if the toolkit is for me; is there a free trial?

Yes, just click on the “DOWNLOAD FREE TOOLKIT DEMO” button, add your name and email address and you’ll get a free preview demonstration of the documentation. You’ll be able to see how easy the templates are to complete.

Is the toolkit compliant with the newest changes in the ITIL & ISO 20000?

Yes. Also, you are entitled to receive free updates of those toolkits for one year after your purchase date.

About 20000Academy

20000Academy is one of the Academies of Advisera.com. Advisera specializes in helping organizations implement top international standards and frameworks such as EU GDPR, ISO 27001, ISO 9001, ISO 14001, ISO 45001, IATF 16949, AS9100, ISO 20000 and ITIL. Over the years, Advisera has become a global leader in the provision of web-based training and documentation for ISO 27001 (information security management) and ISO 22301 (business continuity management).

Our products are of best-in-class quality. With a proven performance record of successful implementations in more than 100 countries, our world-class customer support ensures success. Read more about the 20000Academy here.

OUR CLIENTS

OUR PARTNERS

  • Advisera is Exemplar Global Certified TPECS Provider for the IS, QM, EM and AU Competency Units.
  • ITIL® is a registered trade mark of AXELOS Limited. Used under licence of AXELOS Limited. All rights reserved.
  • DNV GL Business Assurance is one of the leading providers of accredited management systems certification.