ISO 9001 vs ISO/TS 16949
Mark Hammar
As an international standard for implementing a QMS, ISO 9001 is maintained by the International Organization for Standardization (ISO), and as...
As an international standard for implementing a QMS, ISO 9001 is maintained by the International Organization for Standardization (ISO), and as such is intended to be usable by any organization, service or manufacturing, in any industry...
Effective complaints management in a QMS
Ana Meskovska
Dealing with complaints is tricky; however, in a business environment you have to deal with complaints. But, why should you...
Dealing with complaints is tricky; however, in a business environment you have to deal with complaints. But, why should you think about improving your complaints management approach? Because an effective complaints management system can help...
ISO 9001 vs. AS9100
As you probably know, ISO 9001 is an international standard for implementing a quality management system, and is maintained by the...
As you probably know, ISO 9001 is an international standard for implementing a quality management system, and is maintained by the International Organization for Standardization (ISO). As such, it is intended to be useable by any...
How to get Management Buy-in for ISO 9001
Can you achieve ISO registration without management buy-in? Are you one of the quality professionals asking yourself this question as...
Can you achieve ISO registration without management buy-in? Are you one of the quality professionals asking yourself this question as you look into implementing ISO 9001 in your organization? While it may be possible to...
ISO 9001 vs. Lean: How they compare and how they are different
Have you considered adding Lean manufacturing methodologies to your quality management system as a way of focusing the improvement activities?...
Have you considered adding Lean manufacturing methodologies to your quality management system as a way of focusing the improvement activities? If so, you are amongst many companies that realize they can save time and money...
Handling customer satisfaction with code of conduct and complaints procedure
As I elaborated in my article Main elements of handling customer satisfaction in ISO 9001, managing customer satisfaction is a...
As I elaborated in my article Main elements of handling customer satisfaction in ISO 9001, managing customer satisfaction is a necessity that can be often overlooked, or simply put on hold – i.e., “continually postponed.”...
