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    ISO-9001-blog

    Tag: “complaints handling procedure”

    Effective complaints management in a QMS
    Dealing with complaints is tricky; however, in a business environment you have to deal with complaints. But, why should you...
    Dealing with complaints is tricky; however, in a business environment you have to deal with complaints. But, why should you think about improving your complaints management approach? Because an effective complaints management system can help...
    Handling customer satisfaction with code of conduct and complaints procedure
    As I elaborated in my article Main elements of handling customer satisfaction in ISO 9001, managing customer satisfaction is a...
    As I elaborated in my article Main elements of handling customer satisfaction in ISO 9001, managing customer satisfaction is a necessity that can be often overlooked, or simply put on hold – i.e., “continually postponed.”...