Watch Your Language! Don’t confuse processes with procedures
T.D. Nelson
Many industries use industry lingo or jargon to communicate within the industry. It could be jargon used as short-hand to...
Many industries use industry lingo or jargon to communicate within the industry. It could be jargon used as short-hand to convey a variety of work-related information, or it could be a more technical language based...
Using the ISO 9001 Change Log to ensure customer satisfaction
John Nolan
What happens within our process when we are designing a product for a market, and either our expectations or those...
What happens within our process when we are designing a product for a market, and either our expectations or those of our customers constantly change? How do we deal with this to ensure we can...
How to Align Company Culture with ISO 9001
The benefits of gaining ISO 9001:2008 accreditation are well researched and documented. The positives of eliminating waste, becoming more efficient...
The benefits of gaining ISO 9001:2008 accreditation are well researched and documented. The positives of eliminating waste, becoming more efficient and reducing the amount of non-conforming materials in your process are obvious to most observers,...
Understanding Product & Service Provision in ISO 9001
Mark Hammar
Updated according to ISO 9001:2015. Many people are confused by ISO 9001 section 8.5 on production and service provision. Some...
Updated according to ISO 9001:2015. Many people are confused by ISO 9001 section 8.5 on production and service provision. Some of this confusion probably comes from the fact that the international standard is trying to...
ISO 9001 vs ISO/TS 16949
As an international standard for implementing a QMS, ISO 9001 is maintained by the International Organization for Standardization (ISO), and as...
As an international standard for implementing a QMS, ISO 9001 is maintained by the International Organization for Standardization (ISO), and as such is intended to be usable by any organization, service or manufacturing, in any industry...
Effective complaints management in a QMS
Ana Meskovska
Dealing with complaints is tricky; however, in a business environment you have to deal with complaints. But, why should you...
Dealing with complaints is tricky; however, in a business environment you have to deal with complaints. But, why should you think about improving your complaints management approach? Because an effective complaints management system can help...
