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ISO 9001 Blog

Main elements of handling customer satisfaction in ISO 9001

How often do you meet people who think that their customers are unsatisfied by the products and/or services that their company offers? How often do you think about it? We all tend to believe in the quality and superiority of our products and services, and we forget about the subjectivity …

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Monitoring and Measurement Equipment Control

ISO 9001 Clause 7.6 is often quickly looked over without much thought, but what is it really all about? In a recent article, Monitoring and Measurement: The basis for evidence-based decisions, I discussed the importance of using good evidence-based decisions to improve the effectiveness and efficiency of your organization. I also …

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Analysis of data obtained from Monitoring and Measurement

As I mentioned in my article on Monitoring and Measurement: The basis for evidence-based decisions, if your company is to try to make good evidence-based decisions to improve its effectiveness and efficiency, the evidence needs to be accurate and adequate to assess whatever process or product is being reviewed. In addition …

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Monitoring and Measurement: The basis for evidence-based decisions

Monitoring and measurement comprises a main part of the ISO 9001 standard, and for good reason. One of the main principles of a good quality management system, upon which ISO 9001 is founded, is evidence-based decision making. The most important application for the data gained is to compare the actual …

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