How Skills Framework for Information Age (SFIA) helps ITIL implementation
Shrikant Chaphekar
These days, SFIA is a hot IT topic, and more and more companies successfully combine this framework with ITIL, which...
These days, SFIA is a hot IT topic, and more and more companies successfully combine this framework with ITIL, which was recently revised. In this article, learn why and how to use SFIA and ITIL...
Infographic: ISO 20000:2011 vs. ISO 20000:2018 revision – What has changed
Antonio Jose Segovia
A lot of companies that have implemented ISO 20000 are worried about the new changes to this standard. But, at...
A lot of companies that have implemented ISO 20000 are worried about the new changes to this standard. But, at the same time, a lot of people were waiting for a new version, because it...
Similarities and differences between ISO 27001 and ISO 20000
Branimir Valentic
Update 2022-05-03. When I talk to my customers, we often talk about implementation of various ISO standards, and I often...
Update 2022-05-03. When I talk to my customers, we often talk about implementation of various ISO standards, and I often hear that ISO 20000 and ISO 27001 are strongly related, they have much in common...
How to prepare for an ISO 20000 internal audit
An internal audit of your ISO 20000 Information Technology Service Management (ITSM) system is a useful management tool. Properly prepared...
An internal audit of your ISO 20000 Information Technology Service Management (ITSM) system is a useful management tool. Properly prepared and managed, the internal audit gives an overview of how the organization – and the...
What is the Information Security Policy according to ITIL/ISO 20000?
After years in IT Service Management (ITSM), now I know that the first Information Security Policy that came into my...
After years in IT Service Management (ITSM), now I know that the first Information Security Policy that came into my hands was – a miss. It was more like a small book. That document (I...
4 Crucial Techniques for Convincing your top Management to Implement ISO 20000
ISO 20000 does not belong to the most popular standards known to many people in business environment (e.g. ISO 9001,...
ISO 20000 does not belong to the most popular standards known to many people in business environment (e.g. ISO 9001, international standard for quality management). That doesn’t mean, however, that it’s not worth implementing. On...
